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Medical Liaison Operations Coordinator – Radiology, Remote Philippines
Remote medical liaison role supporting radiologists and coordinating healthcare operations for a U.S.-based teleradiology practice. Manage call routing and requests across clinics, hospitals, technical teams, and internal departments.
विवरण
- Professionally manage inbound company calls.
- Determine the purpose and urgency of each incoming call.
- Route calls to sales, recruitment, support, medical, or operational workflows.
- Connect callers with the appropriate department, team member, or radiologist.
- Record accurate messages and deliver them to the correct recipient.
- Manage multiple incoming requests and prioritize them appropriately.
- Follow established communication and escalation procedures.
- Act as a primary support contact for radiologists.
- Coordinate communication among radiologists, clinics, hospital systems, technical teams, and internal departments.
- Manage calls on behalf of unavailable radiologists.
- Receive and route requests from radiologists, clients, and clinics.
- Accurately relay messages, requests, and information among multiple parties.
- Escalate urgent or complex matters appropriately.
- Maintain professionalism and confidentiality in healthcare communications.
- Provide administrative support to sales, recruitment, support, medical, and operations teams.
- Coordinate interdepartmental follow-up.
- Organize requests that involve multiple teams.
- Support daily practice operations.
- Help reduce the Operations Manager's administrative workload.
- Keep organized records of calls, messages, and follow-up actions.
आवश्यकताएँ
- Previous experience in a healthcare or medical setting.
- Strong knowledge of healthcare terminology and workflows.
- Ability to communicate effectively with medical professionals and healthcare organizations.
- Excellent inbound call-handling and customer service skills.
- Strong spoken and written English communication skills.
- Ability to listen carefully, understand call objectives, and identify the correct next step.
- Ability to relay messages and information accurately among multiple parties.
- Comfort communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments.
- Strong organizational and coordination abilities.
- Ability to manage multiple calls, requests, and priorities at the same time.
- High attention to detail and accuracy.
- Ability to remain calm and professional in a fast-paced healthcare setting.
- Strong problem-solving skills and sound judgment when escalating issues.
- Experience providing general administrative support.
- Ability to work independently while collaborating across departments.
- Reliable, motivated, and committed to delivering consistent, high-quality support.
- Genuine interest in a stable, long-term remote role.
- Working knowledge of HIPAA compliance and patient confidentiality.
- Ability to handle sensitive healthcare information securely and professionally.
- Willingness to complete required HIPAA and cybersecurity training.
- Radiology or teleradiology operations experience is strongly preferred.
- Ability to coordinate requests involving medical professionals without providing independent clinical guidance.
- Proficiency in clear, professional spoken and written English.
- Relevant experience in healthcare, medical administration, call handling, or coordination.
- Must provide NBI Clearance and/or Local Police Clearance before onboarding.
- Availability for required video meetings with the camera on.
- Availability to work the assigned full-time shift consistently.
- Ability to maintain confidentiality and HIPAA-compliant work practices.
- Reliable laptop or desktop computer.
- Stable high-speed internet connection of at least 25 Mbps.
- Noise-canceling headset.
- Working webcam.
- Quiet, professional work environment.
- Grasshopper experience is beneficial; Data Health experience is not required.
लाभ
- Dedicated HR and contractor support team.
- Optional premium VPN access.
- HIPAA and cybersecurity training with certification provided.
- Top 1% VA performance training.
- Client-approved U.S. holidays.
- Client-approved paid or unpaid time off; paid leave is optional and depends on the client.
- Access to tools and resources.
- Optional performance-based incentives, which may include bonuses, incentives, or additional hours from some clients.
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