Unit4
Unit4

Unit4 izstrādā mākoņpakalpojumu uzņēmumu programmatūru organizācijām, kuru darbs balstās uz cilvēkiem, pakalpojumiem un sadarbību. Tās produktu portfelī ietilpst uzņēmuma resursu plānošana (ERP), cilvēkresursu pārvaldība (HCM), finanšu plānošana un analīze (FP&A), finanšu pārvaldība, kā arī source-to-contract (S2C) risinājumi. Lietotnes ir paredzētas profesionālo pakalpojumu uzņēmumiem, publiskā sektora organizācijām, bezpeļņas organizācijām un augstākās izglītības iestādēm.

Apvienojot finanšu, cilvēkresursu un projektu pārvaldības iespējas ar mākslīgā intelekta rīkiem, Unit4 palīdz komandām racionalizēt ikdienas darbu un pieņemt pārdomātākus lēmumus. Platforma ir izstrādāta uzņēmumu vadītājiem, tostarp finanšu direktoriem, personāla vadītājiem un informācijas tehnoloģiju vadītājiem, kuriem nepieciešams skaidrāks ieskats darbības rezultātos, labāk savienotas darba plūsmas un elastība pielāgoties, organizācijai attīstoties.

Customer Success Manager, Dutch and Swedish Speaking

Partner with Unit4 ERP customers to achieve business goals and get more from their cloud software. Improve adoption and retention while identifying opportunities to expand customer accounts.

Apraksts

  • Represent customer needs and advocate for customers across Unit4.
  • Use customer feedback to improve results and the customer experience.
  • Help customers realize value and make the most of their Unit4 investments.
  • Grow product adoption and maturity through success plans, guidance, and value-added engagement.
  • Identify qualified upsell and cross-sell opportunities with the Sales team.
  • Serve as the main Customer Success contact, addressing risks early and supporting retention.
  • Create and maintain success plans linked to customer strategy, milestones, and expected outcomes.
  • Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.
  • Share customer goals, challenges, product needs, and value drivers with Product, R&D, Support, and Sales.
  • Manage regional retention and churn, contributing to global retention goals.
  • Promote adoption and effective use of the Success4U program.

Prasības

  • Fluent spoken and written English and Dutch or Swedish.
  • Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
  • Technical aptitude and familiarity with customer engagement technologies, practices, and trends.
  • Experience in ERP, HCM, or financial planning software is an advantage.
  • Able to travel as needed, up to 20%.
  • Able to build customer relationships that support retention, expansion, and successful outcomes.
  • Strong communication and relationship management skills.
  • Able to lead through influence and trust.
  • Adaptable, curious, accountable, and collaborative.
  • Some customer projects or access to sensitive customer data may require security clearance and background checks.

Priekšrocības

  • Flexible paid time off policy.
  • Remote work opportunities.
  • Global Wellbeing Days.
  • Professional development opportunities, tools, and guidance.
  • Talented colleagues, role models, and mentors.
  • Sustainability initiatives, including an Environmental, Social, and Governance strategy and the Act4Good programme.
  • A safe and inclusive workplace.
  • Employee Resource Groups open to everyone.

Saistītās vakances

Unit4

Customer Success Manager at Unit4 (Portugal, Remote)

Unit4

Help service organizations get lasting value from Unit4 ERP by improving adoption, retention, and business outcomes. Identify expansion opportunities and guide customers toward their strategic goals.

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Syndigo

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Syndigo

Vadi stratēģisko klientu panākumus veselības aprūpes un medicīnas ierīču uzņēmumos, izmantojot Syndigo produktu datu platformu. Veicini lielāko klientu ieviešanu, noturēšanu, paplašināšanos un atbilstību prasībām.

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