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Unit4
Unit4
1,001 – 5,000 Employees
Skilled Worker Visa SponsorArtificial IntelligenceEnterpriseSaaS

Unit4 develops cloud-based enterprise software for organizations whose work depends on people, services, and collaboration. Its portfolio spans enterprise resource planning (ERP), human capital management (HCM), financial planning and analysis (FP&A), financial management, and source-to-contract (S2C), with applications for professional services firms, public-sector organizations, nonprofits, and higher-education institutions.

By combining finance, HR, and project-management capabilities with AI-enabled tools, Unit4 helps teams streamline operational work and make more informed decisions. The platform is designed for business leaders including CFOs, CHROs, and CIOs who need clearer performance insight, more connected workflows, and the flexibility to adapt as their organizations evolve.

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Customer Success Manager, Dutch and Swedish Speaking

Partner with Unit4 ERP customers to achieve business goals and get more from their cloud software. Improve adoption and retention while identifying opportunities to expand customer accounts.

PTPortugal
€38,184 – €44,689 / year
RemoteFull-timeMiddleSeniorEnglish RequiredDutch RequiredSwedish RequiredCustomer SuccessCustomer Success Manager
CloudERP

Description

  • Represent customer needs and advocate for customers across Unit4.
  • Use customer feedback to improve results and the customer experience.
  • Help customers realize value and make the most of their Unit4 investments.
  • Grow product adoption and maturity through success plans, guidance, and value-added engagement.
  • Identify qualified upsell and cross-sell opportunities with the Sales team.
  • Serve as the main Customer Success contact, addressing risks early and supporting retention.
  • Create and maintain success plans linked to customer strategy, milestones, and expected outcomes.
  • Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.
  • Share customer goals, challenges, product needs, and value drivers with Product, R&D, Support, and Sales.
  • Manage regional retention and churn, contributing to global retention goals.
  • Promote adoption and effective use of the Success4U program.

Requirements

  • Fluent spoken and written English and Dutch or Swedish.
  • Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
  • Technical aptitude and familiarity with customer engagement technologies, practices, and trends.
  • Experience in ERP, HCM, or financial planning software is an advantage.
  • Able to travel as needed, up to 20%.
  • Able to build customer relationships that support retention, expansion, and successful outcomes.
  • Strong communication and relationship management skills.
  • Able to lead through influence and trust.
  • Adaptable, curious, accountable, and collaborative.
  • Some customer projects or access to sensitive customer data may require security clearance and background checks.

Benefits

  • Flexible paid time off policy.
  • Remote work opportunities.
  • Global Wellbeing Days.
  • Professional development opportunities, tools, and guidance.
  • Talented colleagues, role models, and mentors.
  • Sustainability initiatives, including an Environmental, Social, and Governance strategy and the Act4Good programme.
  • A safe and inclusive workplace.
  • Employee Resource Groups open to everyone.

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