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BlueCat
BlueCat
201 – 500 Darbinieki
DrošībaTelekomunikācijasUzņēmums
BlueCat izstrādā tīklu modernizācijas un pārvaldības risinājumus uzņēmumiem, īpašu uzmanību pievēršot DNS, DHCP un IP adrešu pārvaldībai (DDI). Tās SaaS piedāvājumi apvieno tīkla automatizāciju, vairāku mākoņu vides pārvaldību, novērojamību un aizsardzību pret apdraudējumiem, lai uzņēmumu IT komandas varētu efektīvāk pārvaldīt sarežģītu infrastruktūru. BlueCat platforma ir izstrādāta drošu, prasībām atbilstošu un noturīgu tīkla vidi atbalstam, organizācijām ieviešot mākoņpakalpojumus un izkliedētus darba modeļus.
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Vakances uzņēmumā

Customer Success Manager, BlueCat

Manage a shared portfolio of BlueCat’s B2B SaaS customers, helping them adopt the platform, realize value, and prepare for renewals. Coordinate with Support, Product, and Sales to address customer needs, spot risks, and identify growth opportunities.

CAKanāda
84 000 $ – 105 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
DNS

Apraksts

  • Support customers across a shared portfolio using a prioritized queue.
  • Confirm onboarding, run adoption checkpoints, and lead structured pre-renewal reviews.
  • Respond to inbound customer requests and follow through to resolution.
  • Build trust with new customer stakeholders.
  • Spot customer trends and represent customer needs internally.
  • Advise customers on best practices, implementation plans, and product usage.
  • Demonstrate the product to encourage adoption and uncover new use cases.
  • Work with Support and Product to investigate and resolve customer issues.
  • Connect technical capabilities to customer business outcomes.
  • Deliver and refine consistent customer success programs.
  • Record customer outcomes and relevant account context.
  • Identify churn risks from customer health, usage, support, and stakeholder signals.
  • Prepare renewal readiness details and provide complete context when handing off renewals.
  • Identify cross-sell and upsell opportunities and refer them to Sales.
  • Keep Totango and Salesforce records accurate.
  • Manage multiple customer conversations while contributing to coverage, response time, adoption, health score, and retention KPIs.

Prasības

  • Bring 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
  • Combine technical aptitude with business understanding.
  • Experience with networking, DNS, DHCP, IPAM, or infrastructure is an asset.
  • Comfortably support many customers at once and prioritize based on signals rather than relationship history.
  • Communicate clearly in writing.
  • Maintain strong documentation practices.
  • Have experience giving product demonstrations and leading structured customer conversations.
  • Be familiar with customer success and CRM tools such as Totango or Salesforce.
  • Bring a proactive, driven, accountable, coachable, and customer-focused approach.

Priekšrocības

  • Professional development budget
  • Dedicated wellness days and a wellness week
  • Lifestyle spending account
  • Employee recognition program
  • Discretionary bonus plan
  • Exceptional work environment
  • Enriching employee programs

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