BlueCat उद्यम संगठनों के लिए नेटवर्क आधुनिकीकरण और प्रबंधन समाधान विकसित करता है, जिनमें DNS, DHCP और IP एड्रेस मैनेजमेंट (DDI) पर विशेष ध्यान दिया जाता है। इसके SaaS समाधान नेटवर्क ऑटोमेशन, मल्टीक्लाउड प्रबंधन, ऑब्ज़र्वेबिलिटी और खतरा सुरक्षा को एक साथ लाते हैं, ताकि उद्यमों की आईटी टीमें जटिल अवसंरचना को अधिक कुशलता से संचालित कर सकें। BlueCat का प्लेटफ़ॉर्म सुरक्षित, अनुपालन-संगत और लचीले नेटवर्क वातावरणों को समर्थन देने के लिए तैयार किया गया है, क्योंकि संगठन क्लाउड सेवाओं और वितरित कार्य मॉडल अपना रहे हैं।
Customer Success Manager, BlueCat
Manage a shared portfolio of BlueCat’s B2B SaaS customers, helping them adopt the platform, realize value, and prepare for renewals. Coordinate with Support, Product, and Sales to address customer needs, spot risks, and identify growth opportunities.
विवरण
- Support customers across a shared portfolio using a prioritized queue.
- Confirm onboarding, run adoption checkpoints, and lead structured pre-renewal reviews.
- Respond to inbound customer requests and follow through to resolution.
- Build trust with new customer stakeholders.
- Spot customer trends and represent customer needs internally.
- Advise customers on best practices, implementation plans, and product usage.
- Demonstrate the product to encourage adoption and uncover new use cases.
- Work with Support and Product to investigate and resolve customer issues.
- Connect technical capabilities to customer business outcomes.
- Deliver and refine consistent customer success programs.
- Record customer outcomes and relevant account context.
- Identify churn risks from customer health, usage, support, and stakeholder signals.
- Prepare renewal readiness details and provide complete context when handing off renewals.
- Identify cross-sell and upsell opportunities and refer them to Sales.
- Keep Totango and Salesforce records accurate.
- Manage multiple customer conversations while contributing to coverage, response time, adoption, health score, and retention KPIs.
आवश्यकताएँ
- Bring 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
- Combine technical aptitude with business understanding.
- Experience with networking, DNS, DHCP, IPAM, or infrastructure is an asset.
- Comfortably support many customers at once and prioritize based on signals rather than relationship history.
- Communicate clearly in writing.
- Maintain strong documentation practices.
- Have experience giving product demonstrations and leading structured customer conversations.
- Be familiar with customer success and CRM tools such as Totango or Salesforce.
- Bring a proactive, driven, accountable, coachable, and customer-focused approach.
लाभ
- Professional development budget
- Dedicated wellness days and a wellness week
- Lifestyle spending account
- Employee recognition program
- Discretionary bonus plan
- Exceptional work environment
- Enriching employee programs