IGS Energy ir enerģētikas pakalpojumu uzņēmums, kas apkalpo privātos un komerciālos klientus, piedāvājot zaļās elektroenerģijas, oglekļa neitrālas dabasgāzes, saules enerģijas, mājokļa garantiju un enerģijas pārvaldības risinājumus. Uzņēmumiem paredzētie pakalpojumi ietver pielāgotas stratēģijas tirgus svārstību pārvaldībai, LED apgaismojuma projektēšanu un uzstādīšanu, kā arī saspiestās dabasgāzes uzpildes stacijas. Uzņēmums apvieno zināšanas enerģētikas jomā ar koncentrēšanos uz atjaunīgās enerģijas projektiem, ilgtspēju un praktiskiem risinājumiem uzņēmumiem un mājsaimniecībām.
Bilingual Customer Solutions Specialist
Support IGS Energy customers in English and Spanish by explaining sustainability products, resolving questions, and helping retain customers. Identify relevant sales opportunities while working remotely.
Apraksts
- Create a welcoming customer experience through engaging, natural conversations.
- Explain IGS products and services to support sales and customer retention.
- Use company systems, procedures, and resources to resolve customer questions accurately and promptly.
- Meet performance, customer satisfaction, sales, and service level targets.
- Follow up on customer questions to confirm they are resolved satisfactorily.
- Assess customer needs proactively and recommend relevant upgrades or complementary products.
- Stay informed about current marketing programs and offers, and explain them clearly to customers.
- Meet customer experience and sales standards by following team goals, policies, and procedures.
- Take on other duties and responsibilities as assigned.
- Work Monday through Friday, 11:00 a.m. to 8:00 p.m., and rotating Saturdays, 8:00 a.m. to 5:00 p.m.
Prasības
- High school diploma or equivalent.
- Fluency in both English and Spanish.
- Two years of customer-facing experience preferred.
- Strong interpersonal, verbal, and written communication skills.
- Excellent customer service and conversational abilities.
- Ability to recognize and address customer objections.
- Ability to manage multiple tasks and follow a set weekly schedule.
- Willingness to learn and grow, openness to feedback, and ability to contribute positively to a collaborative team.
- Basic knowledge of Windows, Microsoft Office, and Internet Explorer.
- Must be authorized to work full time in the United States.
- The employer does not support or provide sponsorship, now or in the future.
Priekšrocības
- Annual incentive plan with awards based on company, team, or individual performance.
- Bilingual pay premium of $1.00 per hour.
- Comprehensive medical coverage, including free telehealth.
- Dental coverage.
- Vision coverage.
- Employer contributions to a health savings account.
- Headspace support.
- Free mental health visits for employees and dependents.
- Family planning support through Maven.
- Paid family and caregiver leave.
- Fertility, adoption, and surrogacy services.
- 401(k) plan with company matching contributions.
- Financial wellness tools.
- Paid time off.
- Tuition reimbursement.
- Paid leaves.
- Employee hardship fund.
- Additional perks.