IGS Energy yra energetikos paslaugų įmonė, aptarnaujanti privačius ir verslo klientus bei siūlanti žaliosios elektros energijos, anglies dioksido neišskiriančių gamtinių dujų, saulės energijos, būsto garantijų ir energijos valdymo sprendimus. Verslui skirtos paslaugos apima individualiai pritaikytas rinkos svyravimų valdymo strategijas, LED apšvietimo projektavimą ir įrengimą bei suslėgtų gamtinių dujų degalines. Įmonė derina energetikos srities kompetenciją su dėmesiu atsinaujinančiosios energijos projektams, tvarumui ir praktiškiems sprendimams įmonėms bei namų ūkiams.
Bilingual Customer Solutions Specialist
Support IGS Energy customers in English and Spanish by explaining sustainability products, resolving questions, and helping retain customers. Identify relevant sales opportunities while working remotely.
Aprašymas
- Create a welcoming customer experience through engaging, natural conversations.
- Explain IGS products and services to support sales and customer retention.
- Use company systems, procedures, and resources to resolve customer questions accurately and promptly.
- Meet performance, customer satisfaction, sales, and service level targets.
- Follow up on customer questions to confirm they are resolved satisfactorily.
- Assess customer needs proactively and recommend relevant upgrades or complementary products.
- Stay informed about current marketing programs and offers, and explain them clearly to customers.
- Meet customer experience and sales standards by following team goals, policies, and procedures.
- Take on other duties and responsibilities as assigned.
- Work Monday through Friday, 11:00 a.m. to 8:00 p.m., and rotating Saturdays, 8:00 a.m. to 5:00 p.m.
Reikalavimai
- High school diploma or equivalent.
- Fluency in both English and Spanish.
- Two years of customer-facing experience preferred.
- Strong interpersonal, verbal, and written communication skills.
- Excellent customer service and conversational abilities.
- Ability to recognize and address customer objections.
- Ability to manage multiple tasks and follow a set weekly schedule.
- Willingness to learn and grow, openness to feedback, and ability to contribute positively to a collaborative team.
- Basic knowledge of Windows, Microsoft Office, and Internet Explorer.
- Must be authorized to work full time in the United States.
- The employer does not support or provide sponsorship, now or in the future.
Privalumai
- Annual incentive plan with awards based on company, team, or individual performance.
- Bilingual pay premium of $1.00 per hour.
- Comprehensive medical coverage, including free telehealth.
- Dental coverage.
- Vision coverage.
- Employer contributions to a health savings account.
- Headspace support.
- Free mental health visits for employees and dependents.
- Family planning support through Maven.
- Paid family and caregiver leave.
- Fertility, adoption, and surrogacy services.
- 401(k) plan with company matching contributions.
- Financial wellness tools.
- Paid time off.
- Tuition reimbursement.
- Paid leaves.
- Employee hardship fund.
- Additional perks.