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DISA Global Solutions, Inc.
DISA Global Solutions, Inc.
1001 – 5000 Darbinieki
KonsultācijasLoģistikaVeselības aprūpe
DISA Global Solutions, Inc. provides background screening, drug and alcohol testing, occupational health, and workforce compliance services for employers. Its solutions support hiring and workplace safety across sectors including healthcare and logistics, with services that also cover transportation compliance, contractor management, and entertainment compliance. Founded in 1987, DISA helps organizations manage screening requirements and build compliance programs. The company’s teams work across screening, testing, health services, and compliance.
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Vakances uzņēmumā

Bilingual Customer Service Representative I

Support DISA Global Solutions’ safety and compliance customers in this remote, full-time role. Handle Spanish-language inquiries, account updates, CRM records, and customer issues.

USAmerikas Savienotās Valstis
17 $ – 20 $ / stunda
AttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Apraksts

  • Answer customer questions by phone, email, and chat in a timely manner.
  • Give customers accurate information and courteous first-line support.
  • Help with account updates, service requests, and questions about products and services.
  • Record customer contacts, requests, and resolutions in CRM systems.
  • Refer complex concerns, technical problems, and service issues to the appropriate team or supervisor.
  • Stay informed about company offerings, procedures, and support resources.
  • Resolve customer issues according to service standards and internal procedures.
  • Keep customer records accurate and confidential, following company policies and regulations.
  • Work with Operations, Technical Support, Sales, and Billing to address customer needs promptly.
  • Attend team meetings and training, and contribute to process improvement efforts.
  • Carry out other related duties as assigned.

Prasības

  • High school diploma or GED.
  • Fluency in spoken and written Spanish, including reading.
  • One to two years of customer service experience preferred.
  • Experience in healthcare, technology, education, finance, government, call centers, or another customer-facing setting is a plus.
  • Strong written and verbal communication skills and a customer-focused approach.
  • Basic CRM skills; Salesforce experience preferred.
  • Proficiency with Microsoft Office applications.
  • Careful attention to detail and the ability to maintain accurate customer records.
  • Ability to manage several tasks and work across multiple systems in a fast-paced setting.
  • Sound problem-solving skills, including knowing when and how to escalate issues.
  • Professionalism, discretion, adaptability, and teamwork.
  • Availability during Monday-to-Friday operating hours of 7:00 a.m. to 7:00 p.m. CST.
  • Ability to sit for up to eight hours per day, with occasional walking, standing, and lifting up to 15 pounds.

Priekšrocības

  • Paid personal and sick leave.
  • 401(k) plan with a competitive employer match.
  • Eleven paid holidays.
  • Medical, dental, and vision coverage.
  • Group life insurance and HSA/FSA options.
  • Employee assistance program.
  • Educational assistance program.
  • Ongoing training through the internal learning and development team.
  • Monthly employee appreciation events.
  • Career advancement opportunities.

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