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TDCX
TDCX
CeļojumiVeselības aprūpeViesmīlība
TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
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Vakances uzņēmumā

Assistant Fraud and Risk Specialist at TDCX - Singapore Onsite

Support fraud and risk investigations at TDCX in Singapore by analyzing suspicious activity, identifying emerging patterns, and developing prevention models. The role also includes training investigation agents and improving fraud-mitigation processes.

SGSingapūraKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuRisks

Apraksts

  • Investigate complex cases and identify patterns associated with fraud and suspicious activity
  • Assess the impact of fraud trends to recommend mitigation and prevention measures
  • Maintain thorough, confidential documentation of investigations
  • Train and mentor newly hired agents while developing individualized upskilling plans
  • Develop relevant training materials for investigation teams
  • Analyze fraud patterns, build detection models, and update models as fraud vectors evolve
  • Recommend measures to reduce and prevent fraudulent activity
  • Collaborate with stakeholders to report trends and identify system vulnerabilities
  • Initiate process improvements and preventive controls
  • Complete additional management-assigned duties within the employment category and support the effective operation, maintenance, and continuous improvement of TDCX's Quality Management System

Prasības

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any discipline
  • Around two years of experience in a related field is preferred; fresh graduates are welcome to apply
  • Strong problem-solving, critical-thinking, and analytical abilities
  • Ability to work independently and manage priorities effectively
  • Strong investigative, internet research, organizational, and analytical skills
  • Ability to multitask in a fast-paced, rapidly changing environment
  • Willingness to work flexible schedules and shifts when required
  • Excellent spoken and written English communication skills, plus proficiency in the supporting market's language

Priekšrocības

  • Attractive remuneration package with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Engaging activities and employee recognition programs
  • Structured learning and development plans to support career growth
  • Positive workplace culture focused on employees' future development
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from subject-matter experts
  • Opportunity to join a global company recognized with hundreds of industry awards

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