Salesforce
Salesforce
Salesforce izstrādā mākoņdatošanas programmatūru, kuras centrā ir klientu attiecību pārvaldības platforma. Tā apvieno uzņēmuma datus un komandas integrētā, mākslīgā intelekta vadītā sistēmā. Produkti atbalsta pārdošanas, klientu apkalpošanas un mārketinga darba plūsmas, un risinājumi ir paredzēti gan maziem un vidējiem uzņēmumiem, gan lielākām organizācijām. Salesforce piedāvā arī konkrētām nozarēm paredzētus rīkus, Trailhead mācību resursus un AppExchange lietotnes, kas paplašina tās CRM platformas iespējas.

Qualified Success Architect, Internal Enablement at Salesforce

Lead onboarding, certification, and live training for Salesforce’s Customer Success team. Maintain product knowledge resources for Qualified’s AI marketing platform.

Apraksts

  • Lead onboarding for newly hired Qualified Success Architects.
  • Act as the main contact for new hires and check in with them regularly.
  • Arrange system access and coordinate with IT to keep onboarding on track.
  • Guide new hires through QSA certification.
  • Monitor certification progress and help participants regain momentum when needed.
  • Plan and host biweekly CS 5-Star Enablement training sessions.
  • Work with Product and subject matter experts to prepare relevant training content.
  • Maintain the internal Guru knowledge base and manage its knowledge agents.
  • Contribute to broader enablement projects with the Manager of CS Enablement.
  • Develop in-depth knowledge of the Qualified platform.
  • Provide guidance and support to the wider CS/QSA team.

Prasības

  • 5–10 years of experience with mid-market or enterprise software.
  • Previous experience in customer success, account management, or a similar customer-facing SaaS role.
  • Experience with the Qualified platform is a strong advantage.
  • Experience coaching or teaching colleagues.
  • Strong organizational skills and the ability to manage several onboarding schedules and projects at once.
  • Excellent written and verbal communication skills.
  • Experience with, or aptitude for, knowledge management tools such as Guru or Notion.
  • Comfort working across teams with Product and subject matter experts.
  • Strong curiosity about the product and how it works.
  • Willingness to work in a fast-paced startup environment with varied responsibilities.
  • A commitment to helping new team members succeed over the long term.

Priekšrocības

  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles
  • Reasonable accommodation during the application or recruiting process

Saistītās vakances

Roche

Data Analyst, Patient Access

Roche

Analyze patient access and pharmaceutical data at Roche, supporting the Patient Experience workstream with reporting and insights. Build dashboards and work with Excel, SQL, and Python to inform healthcare access strategies.

Atvērt
Aurora Energy Research

Senior Research Analyst, China Energy Market — Singapore

Aurora Energy Research

Research analyst role focused on Chinese energy markets at Aurora Energy Research, an electricity market modelling consultancy. Develop quantitative insights, support product development and share recommendations with clients.

Atvērt
University of Phoenix

Client Success Operations Specialist

University of Phoenix
5001 – 10 000 Darbinieki
B2CIzglītība

Support University of Phoenix employer alliances by coordinating client success and engagement operations. Maintain student records, CRM documentation, pipeline reports, and engagement workflows.

Atvērt
Matific

Customer Success Manager, Turkmenistan

Matific

Support Matific’s mathematics learning platform across Turkmenistan by managing education partnerships and guiding onboarding, training, adoption, and stakeholder projects.

Atvērt
Alkami Technology

Technical Engineering Manager at Alkami (US Remote)

Alkami Technology

Lead software engineers and contribute hands-on to delivery at Alkami, a digital banking platform provider. Shape scalable architecture, operational practices, and cross-functional execution.

Atvērt
Sky Betting & Gaming

Engineering Manager, Ledger and Customer Balances

Sky Betting & Gaming
1001 – 5000 Darbinieki
AzartspēlesB2CVideospēles

Lead the team responsible for the sportsbook ledger and customer balance platform, building secure, scalable Java and AWS systems. Oversee wallet migrations and operational practices.

Atvērt