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Salesforce
Salesforce
Sponsor pentru viza H1BConsultanțăMarketingSaaS
Salesforce dezvoltă software bazat pe cloud, centrat pe o platformă de gestionare a relațiilor cu clienții, care conectează datele companiei și echipele printr-un sistem integrat, bazat pe inteligență artificială. Produsele sale susțin procesele de vânzări, servicii pentru clienți și marketing, oferind soluții concepute atât pentru întreprinderi mici și mijlocii, cât și pentru organizații mai mari. Salesforce oferă, de asemenea, instrumente dedicate anumitor industrii, resurse de învățare prin Trailhead și aplicații în AppExchange care extind funcționalitățile platformei sale CRM.
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Locurile de muncă ale companiei

Qualified Success Architect, Internal Enablement at Salesforce

Lead onboarding, certification, and live training for Salesforce’s Customer Success team. Maintain product knowledge resources for Qualified’s AI marketing platform.

USStatele Unite ale AmericiiWAWashington
123.100 $ – 184.700 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăArhitect

Descriere

  • Lead onboarding for newly hired Qualified Success Architects.
  • Act as the main contact for new hires and check in with them regularly.
  • Arrange system access and coordinate with IT to keep onboarding on track.
  • Guide new hires through QSA certification.
  • Monitor certification progress and help participants regain momentum when needed.
  • Plan and host biweekly CS 5-Star Enablement training sessions.
  • Work with Product and subject matter experts to prepare relevant training content.
  • Maintain the internal Guru knowledge base and manage its knowledge agents.
  • Contribute to broader enablement projects with the Manager of CS Enablement.
  • Develop in-depth knowledge of the Qualified platform.
  • Provide guidance and support to the wider CS/QSA team.

Cerințe

  • 5–10 years of experience with mid-market or enterprise software.
  • Previous experience in customer success, account management, or a similar customer-facing SaaS role.
  • Experience with the Qualified platform is a strong advantage.
  • Experience coaching or teaching colleagues.
  • Strong organizational skills and the ability to manage several onboarding schedules and projects at once.
  • Excellent written and verbal communication skills.
  • Experience with, or aptitude for, knowledge management tools such as Guru or Notion.
  • Comfort working across teams with Product and subject matter experts.
  • Strong curiosity about the product and how it works.
  • Willingness to work in a fast-paced startup environment with varied responsibilities.
  • A commitment to helping new team members succeed over the long term.

Beneficii

  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles
  • Reasonable accommodation during the application or recruiting process

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