Salesforce
Salesforce
Salesforce एक क्लाउड-आधारित सॉफ़्टवेयर कंपनी है, जिसका मुख्य केंद्र ग्राहक संबंध प्रबंधन प्लेटफ़ॉर्म है। यह एकीकृत और कृत्रिम बुद्धिमत्ता-संचालित प्रणाली के माध्यम से कंपनी के डेटा और टीमों को एक साथ लाता है। इसके उत्पाद बिक्री, ग्राहक सेवा और मार्केटिंग से जुड़े कार्यप्रवाहों में सहायता करते हैं और छोटे तथा मध्यम उद्यमों से लेकर बड़े संगठनों तक विभिन्न प्रकार के व्यवसायों के लिए समाधान प्रदान करते हैं। Salesforce उद्योग-विशिष्ट टूल, Trailhead सीखने के संसाधन और AppExchange ऐप भी उपलब्ध कराता है, जो इसके CRM प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।

Qualified Success Architect, Internal Enablement at Salesforce

Lead onboarding, certification, and live training for Salesforce’s Customer Success team. Maintain product knowledge resources for Qualified’s AI marketing platform.

विवरण

  • Lead onboarding for newly hired Qualified Success Architects.
  • Act as the main contact for new hires and check in with them regularly.
  • Arrange system access and coordinate with IT to keep onboarding on track.
  • Guide new hires through QSA certification.
  • Monitor certification progress and help participants regain momentum when needed.
  • Plan and host biweekly CS 5-Star Enablement training sessions.
  • Work with Product and subject matter experts to prepare relevant training content.
  • Maintain the internal Guru knowledge base and manage its knowledge agents.
  • Contribute to broader enablement projects with the Manager of CS Enablement.
  • Develop in-depth knowledge of the Qualified platform.
  • Provide guidance and support to the wider CS/QSA team.

आवश्यकताएँ

  • 5–10 years of experience with mid-market or enterprise software.
  • Previous experience in customer success, account management, or a similar customer-facing SaaS role.
  • Experience with the Qualified platform is a strong advantage.
  • Experience coaching or teaching colleagues.
  • Strong organizational skills and the ability to manage several onboarding schedules and projects at once.
  • Excellent written and verbal communication skills.
  • Experience with, or aptitude for, knowledge management tools such as Guru or Notion.
  • Comfort working across teams with Product and subject matter experts.
  • Strong curiosity about the product and how it works.
  • Willingness to work in a fast-paced startup environment with varied responsibilities.
  • A commitment to helping new team members succeed over the long term.

लाभ

  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles
  • Reasonable accommodation during the application or recruiting process

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