RELX
RELX
RELX visame pasaulyje kuria informacija pagrįstus analizės ir sprendimų priėmimo įrankius profesionalams bei verslo klientams. Jos produktai sujungia specializuotą turinį, duomenis ir technologijas, kad padėtų priimti geresnius sprendimus ir pasiekti geresnių rezultatų rizikos valdymo, mokslo, technikos ir medicinos, teisės bei parodų srityse. RELX taip pat veikia konsultavimo, sveikatos priežiūros ir su draudimu susijusiose rinkose, padėdama organizacijoms didinti produktyvumą, valdyti riziką, skatinti mokslinius tyrimus, teikti paramą teisiniam darbui ir veiksmingiau vykdyti verslo sandorius.

Technical Support Representative – Iloilo, Philippines (On-site)

Support LexisNexis customers with product installation, troubleshooting, account assistance, and technical inquiries. Resolve routine issues and escalate complex problems while working with a team.

Aprašymas

  • Deliver post-sale technical support, including product installation, troubleshooting, issue resolution, and maintenance.
  • Help customers with account issues, including ID and password support and changes to user accounts and product access.
  • Process trial requests and other online product inquiries.
  • Prepare user lists and related reports.
  • Provide customers with the information they request.
  • Investigate and resolve customer claims and questions.
  • Escalate customer problems that remain unresolved.
  • Use relevant experience and skills to complete work within your area of expertise.
  • Complete work with a moderate level of supervision.
  • Identify and solve routine problems using established procedures.
  • Communicate clearly and courteously when exchanging information.
  • Work with a team to support individual and group performance.

Reikalavimai

  • Hold a bachelor's degree or have completed at least two years of college, with no incomplete courses or units.
  • Learn and apply enterprise AI tools and technologies quickly to support technical workflows and business objectives.
  • Maintain relevant licenses, training, or certifications as needed.
  • Work within standard operating procedures or analytical methods.
  • Bring analytical and technical skills.
  • Communicate clearly and courteously.

Privalumai

  • Benefits vary by country.
  • Accommodations are available during the hiring process.

Susiję darbai

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