RELX
RELX
RELX бүкіл әлемдегі кәсіби мамандар мен бизнес клиенттеріне арналған ақпаратқа негізделген талдау және шешім қабылдау құралдарын әзірлейді. Оның өнімдері тәуекелдерді басқару, ғылыми, техникалық және медициналық, құқықтық қызметтер мен көрмелер салаларында жақсырақ шешімдер қабылдауға және жоғары нәтижелерге қол жеткізуге көмектесу үшін мамандандырылған мазмұнды, деректерді және технологияны біріктіреді. RELX сондай-ақ консалтинг, денсаулық сақтау және сақтандыруға қатысты нарықтарда жұмыс істеп, ұйымдарға өнімділікті арттыруға, тәуекелдерді басқаруға, зерттеулерді ілгерілетуге, құқықтық жұмысты қолдауға және іскерлік операцияларды тиімдірек жүргізуге көмектеседі.

Technical Support Representative – Iloilo, Philippines (On-site)

Support LexisNexis customers with product installation, troubleshooting, account assistance, and technical inquiries. Resolve routine issues and escalate complex problems while working with a team.

Сипаттама

  • Deliver post-sale technical support, including product installation, troubleshooting, issue resolution, and maintenance.
  • Help customers with account issues, including ID and password support and changes to user accounts and product access.
  • Process trial requests and other online product inquiries.
  • Prepare user lists and related reports.
  • Provide customers with the information they request.
  • Investigate and resolve customer claims and questions.
  • Escalate customer problems that remain unresolved.
  • Use relevant experience and skills to complete work within your area of expertise.
  • Complete work with a moderate level of supervision.
  • Identify and solve routine problems using established procedures.
  • Communicate clearly and courteously when exchanging information.
  • Work with a team to support individual and group performance.

Талаптар

  • Hold a bachelor's degree or have completed at least two years of college, with no incomplete courses or units.
  • Learn and apply enterprise AI tools and technologies quickly to support technical workflows and business objectives.
  • Maintain relevant licenses, training, or certifications as needed.
  • Work within standard operating procedures or analytical methods.
  • Bring analytical and technical skills.
  • Communicate clearly and courteously.

Артықшылықтар

  • Benefits vary by country.
  • Accommodations are available during the hiring process.

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