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Salesforce
Salesforce
H1B vizos rėmėjasKonsultavimasRinkodaraSaaS
Salesforce kuria debesijos pagrindu veikiančią programinę įrangą, kurios pagrindą sudaro ryšių su klientais valdymo platforma. Ji sujungia įmonės duomenis ir komandas į integruotą dirbtiniu intelektu pagrįstą sistemą. Produktai padeda valdyti pardavimo, klientų aptarnavimo ir rinkodaros procesus, o sprendimai skirti tiek mažoms ir vidutinėms įmonėms, tiek didesnėms organizacijoms. Salesforce taip pat teikia konkrečioms pramonės šakoms skirtus įrankius, „Trailhead“ mokymosi išteklius ir „AppExchange“ programėles, kurios išplečia jos CRM platformos galimybes.
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Darbai įmonėje

Salesforce Customer Success Manager, Sales and Service Cloud

Guide high-value customers in adopting Sales and Service Cloud, improving platform use, and achieving renewal and expansion goals. Advise stakeholders and coordinate customer success across Salesforce teams.

CAKanada
115 200 $ – 158 400 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
Debesija

Aprašymas

  • Own customer accountability for Signature deliverables, customer experience, renewals, and expansion.
  • Coordinate customer deliverables throughout the Signature lifecycle.
  • Use established processes to address customer needs and deliver value through the Signature offer.
  • Align and manage business and technical stakeholders around business value and technical objectives.
  • Prioritize work, organize tasks, and prepare basic plans.
  • Lead enablement on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
  • Share practices for optimizing sales and service processes, data quality, and customer experience.
  • Increase adoption of Sales Cloud and Service Cloud features.
  • Track usage measures such as opportunity updates, activity logging, forecast submissions, report use, case resolution times, knowledge use, channel adoption, and CSAT.
  • Build relationships with key stakeholders, including customer IT and business executives.
  • Advise customers and apply proven approaches to solve their problems.
  • Encourage innovation and customer engagement with Salesforce products and services.
  • Create strategic success plans and solve complex problems with experienced colleagues.
  • Review feature usage quarterly and recommend releases.
  • Identify unused contracted entitlements and align platform features with customer priorities.
  • Use AI agents to summarize meetings, gather QBR data, and conduct initial health monitoring.
  • Use prompt engineering to retrieve customer data and draft success plans.
  • Monitor AI-driven customer sentiment and intent to spot early concerns.
  • Use product knowledge to diagnose technical concerns and align features with customer roadmaps.
  • Act as the main point of contact for major incidents.
  • Coordinate with Sales, Engineering, and Product Management on customer success and revenue opportunities.
  • Plan client engagements and communicate proactively with collaborators.
  • Refer complex automation, data model, routing, and integration questions to technical specialists.

Reikalavimai

  • Business experience, preferably with at least three years in Customer Success, Salesforce, SaaS platform use, or a related field.
  • Consulting ability to drive business value, facilitate discussions, address objections, and influence C-level conversations.
  • Relevant industry expertise and understanding of its broad effects on the customer’s business.
  • Excellent communication skills, including the ability to explain technical concepts in business terms.
  • Three to four years supporting customers who use Sales Cloud and Service Cloud.
  • Working knowledge of Sales Cloud features, including Leads, Accounts, Contacts, Opportunities, Forecasting, Reports, and Dashboards.
  • Working knowledge of Service Cloud features, including Cases, Knowledge, Queues, Service Console, and Omni-Channel routing.
  • Understanding of sales processes such as lead-to-cash, opportunity management, and pipeline management.
  • Understanding of service processes such as case management, escalation, and SLA management.
  • Familiarity with Sales Cloud automation, including workflows, Process Builder, and flows.
  • Familiarity with Service Cloud automation, including email-to-case, web-to-case, case assignment rules, and macros.
  • Ability to demonstrate Lightning Sales and Service Console and the mobile app.
  • Knowledge of sales use cases such as territory management, lead assignment, and opportunity stages.
  • Knowledge of service use cases such as case deflection, knowledge management, and multi-channel support.
  • Sales Cloud Consultant and Service Cloud Consultant certifications are preferred.
  • Additional Salesforce product certifications are a plus.
  • Experience with Einstein for Sales and Service is preferred.
  • Understanding of Sales Cloud integrations with marketing automation and service tools.
  • Understanding of Service Cloud integrations with telephony, chat, messaging, and self-service portals.

Privalumai

  • Company bonus.
  • Incentives for sales roles, where applicable.
  • Equity, where applicable.
  • Benefits, as applicable.
  • Reasonable accommodation during the application or recruiting process.
  • An inclusive workplace that prohibits discrimination.
  • AI agents to help employees increase their impact.

Susiję darbai

SPS Commerce

Mid-Market Customer Success Manager

SPS Commerce
1 001 – 5 000 Darbuotojai
KonsultavimasLogistikaSaaS
CAKanada
70 000 $ – 90 000 $ / metai
HibridinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

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DistillerSR
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Farmacijos produktaiSaaSSveikatos priežiūra
CAKanada
65 191 $ – 94 300 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

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CDW

Customer Success Manager, Microsoft Cloud — CDW, Toronto

CDW
H1B vizos rėmėjasKonsultavimasSveikatos priežiūraŠvietimas
CAKanada
70 000 $ – 96 400 $ / metai
HibridinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
AWSDebesijaGoogle Cloud Platform

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

Atidaryti