Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.

Remote Partner Support Specialist in South Africa

Support SaaS clients remotely from South Africa, guiding onboarding, troubleshooting platform issues, and coordinating resolutions. Monitor adoption and work with Sales to spot renewal and account growth opportunities.

Aprašymas

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ main contact after launch.
  • Monitor product adoption and flag emerging issues early.
  • Respond promptly when clients need help or are unable to proceed.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Use diagnostic questions to find underlying causes.
  • Turn client issues into actionable details for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewals, account growth, and upsell prospects.
  • Juggle multiple client conversations, projects, and priorities.
  • Coordinate with Sales, Operations, Product, and Engineering.

Reikalavimai

  • At least two years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a comparable client-facing role.
  • Experience onboarding customers and leading remote product demos, walkthroughs, or training.
  • Comfort using software platforms and learning technical workflows quickly.
  • Able to troubleshoot issues and separate symptoms from root causes.
  • Confident communicating with clients at varied levels.
  • Able to stay composed and professional with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Well organized and reliable in following tasks through.
  • Able to manage several accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced setting.
  • Able to build trust quickly and navigate difficult conversations.
  • Available to work PST business hours as required.
  • Windows 11 PC; Mac computers are not supported.
  • 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power.
  • Microsoft Teams and Office 365.
  • Submit a resume in English.
  • Preferred: experience in healthcare, telehealth, or another regulated field.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing systems, support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

Privalumai

  • Pay issued weekly in arrears.
  • Paid training.
  • Fully remote role.
  • Full-time position.
  • Long-term career opportunity.

Susiję darbai

MÜNZING CHEMIE GmbH

Sales Manager, Mid-Atlantic Specialty Chemicals

MÜNZING CHEMIE GmbH
501 – 1 000 Darbuotojai
ChemijaGamyba

Lead technical sales of specialty chemical additives across the Mid-Atlantic, serving customers in coatings, adhesives, inks, and construction. Manage existing accounts while developing new business through customer visits and project-based selling.

Atidaryti
MÜNZING

MÜNZING Mid-Atlantic Sales Manager, Specialty Chemicals

MÜNZING

Lead territory sales for MÜNZING’s specialty chemical additives across the Mid-Atlantic, using technical project selling to develop customer relationships and close business. Manage a $3–5 million territory and build $1–2 million in near-term business potential across coatings, adhesives, inks, and construction markets.

Atidaryti