HelpSquad
HelpSquad
51 – 200 Darbuotojai
B2BĮmonėSveikatos priežiūra
HelpSquad yra iš JAV valdoma sveikatos priežiūros BPO paslaugų teikėja, teikianti HIPAA reikalavimus atitinkančius virtualius medicinos asistentus ir nuotolinio palaikymo komandas. Jos paslaugos apima pacientų vizitų planavimą ir registraciją, draudimo patikrinimą, išankstinių leidimų tvarkymą, medicininį atsiskaitymą ir pajamų ciklo valdymą, skambučių centro veiklą, medicininį dokumentavimą bei dirbtiniu intelektu grindžiamą pacientų aptarnavimą ir žinių sistemas. HelpSquad dirba su savarankiškai praktikuojančiais gydytojais, keliose vietose veikiančiomis medicinos grupėmis, ligoninėmis, odontologijos praktikomis, elgesio sveikatos organizacijomis ir priežiūros namuose paslaugų teikėjais. Įmonė taip pat siūlo valdomas komandas ir „white label“ paslaugas, daug dėmesio skirdama apmokytiems ir patikrintiems darbuotojams, įmonės lygmens BAA taikymui, kokybės priežiūrai bei standartinių ir ne darbo valandų operacijų palaikymui. Įmonės komanda ir įdarbinimo aplinka daugiausia susijusios su nuotolinėmis sveikatos priežiūros operacijomis, administracine pagalba, klientų aptarnavimu ir technologijomis grindžiama pacientų priežiūra.

Remote Behavioral Health Virtual Assistant

Support U.S. behavioral health, mental health, psychiatry, and therapy practices remotely. Coordinate patients and manage insurance, billing, records, documentation, and scheduling.

Aprašymas

  • Answer incoming calls
  • Schedule and reschedule appointments
  • Respond to patient inquiries
  • Coordinate patient intake and follow up
  • Verify insurance eligibility and benefits
  • Submit prior authorization requests and track pending approvals
  • File insurance claims
  • Track claims and follow up on unpaid or denied claims
  • Provide accounts receivable support
  • Keep patient records accurate
  • Assist with clinical documentation and medical scribing
  • Manage electronic health records
  • Contact former and prospective patients
  • Help re-engage patients
  • Arrange appointments and follow up

Reikalavimai

  • Hands-on experience in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
  • Experience with relevant healthcare workflows, as required for the position
  • Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar tools
  • Experience with insurance portals, phone systems, and other healthcare administration tools is an advantage
  • Strong spoken and written English
  • Warm, professional communication with patients
  • Excellent organization and attention to detail
  • Ability to follow established workflows
  • Ability to handle confidential patient information responsibly and comply with privacy requirements
  • Reliable and self-motivated approach to work
  • Comfort working independently in a remote setting

Privalumai

  • Competitive hourly pay
  • Timely payments
  • Payments processed through Wise
  • Training provided by the client
  • A dedicated Account Manager as your contact
  • Stable, long-term placement with a growing U.S.-based company
  • Experience with a range of modern SaaS platforms
  • Opportunity to take on more responsibility as the company grows
  • Tenure recognition for long-serving team members
  • Clear escalation routes
  • Fully remote, work-from-home arrangement
  • Supportive team culture across accounts
  • Possibility of additional hours or accounts based on performance
  • Opportunity to build U.S. industry experience
  • Exposure to different practice types and platforms
  • Verified U.S. client experience to strengthen your resume
  • Recognition for loyalty and long-term development

Susiję darbai

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