HelpSquad
HelpSquad
51 – 200 Darbinieki
B2BUzņēmumsVeselības aprūpe
HelpSquad ir no ASV pārvaldīts veselības aprūpes BPO pakalpojumu sniedzējs, kas piedāvā HIPAA prasībām atbilstošus virtuālos medicīnas asistentus un attālinātā atbalsta komandas. Tā pakalpojumi ietver pacientu pierakstu plānošanu un uzņemšanu, apdrošināšanas pārbaudi, iepriekšēju atļauju kārtošanu, medicīnisko rēķinu izrakstīšanu un ieņēmumu cikla pārvaldību, zvanu centra darbību, medicīnisko dokumentēšanu, kā arī mākslīgā intelekta iespējotu pacientu atbalstu un zināšanu sistēmas. HelpSquad sadarbojas ar individuāli praktizējošiem ārstiem, vairākās atrašanās vietās strādājošām medicīnas grupām, slimnīcām, zobārstniecības praksēm, uzvedības veselības organizācijām un aprūpes mājās pakalpojumu sniedzējiem. Uzņēmums piedāvā arī pārvaldītas komandas un white-label pakalpojumus, uzsverot apmācītus un pārbaudītus darbiniekus, uzņēmuma līmeņa BAA segumu, kvalitātes uzraudzību un atbalstu gan standarta, gan ārpus darba laika operācijām. Uzņēmuma komanda un personāla atlases vide ir saistīta ar attālinātām veselības aprūpes operācijām, administratīvo atbalstu, klientu apkalpošanu un tehnoloģiju nodrošinātu pacientu aprūpi.

Remote Behavioral Health Virtual Assistant

Support U.S. behavioral health, mental health, psychiatry, and therapy practices remotely. Coordinate patients and manage insurance, billing, records, documentation, and scheduling.

Apraksts

  • Answer incoming calls
  • Schedule and reschedule appointments
  • Respond to patient inquiries
  • Coordinate patient intake and follow up
  • Verify insurance eligibility and benefits
  • Submit prior authorization requests and track pending approvals
  • File insurance claims
  • Track claims and follow up on unpaid or denied claims
  • Provide accounts receivable support
  • Keep patient records accurate
  • Assist with clinical documentation and medical scribing
  • Manage electronic health records
  • Contact former and prospective patients
  • Help re-engage patients
  • Arrange appointments and follow up

Prasības

  • Hands-on experience in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
  • Experience with relevant healthcare workflows, as required for the position
  • Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar tools
  • Experience with insurance portals, phone systems, and other healthcare administration tools is an advantage
  • Strong spoken and written English
  • Warm, professional communication with patients
  • Excellent organization and attention to detail
  • Ability to follow established workflows
  • Ability to handle confidential patient information responsibly and comply with privacy requirements
  • Reliable and self-motivated approach to work
  • Comfort working independently in a remote setting

Priekšrocības

  • Competitive hourly pay
  • Timely payments
  • Payments processed through Wise
  • Training provided by the client
  • A dedicated Account Manager as your contact
  • Stable, long-term placement with a growing U.S.-based company
  • Experience with a range of modern SaaS platforms
  • Opportunity to take on more responsibility as the company grows
  • Tenure recognition for long-serving team members
  • Clear escalation routes
  • Fully remote, work-from-home arrangement
  • Supportive team culture across accounts
  • Possibility of additional hours or accounts based on performance
  • Opportunity to build U.S. industry experience
  • Exposure to different practice types and platforms
  • Verified U.S. client experience to strengthen your resume
  • Recognition for loyalty and long-term development

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