Consulting Cloud Architect, OpenShift
Red Hat
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HelpSquad is a US-managed healthcare BPO provider that delivers HIPAA-compliant virtual medical assistants and remote support teams. Its services cover patient scheduling and intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center operations, medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad works with solo clinicians, multi-location medical groups, hospitals, dental practices, behavioral health organizations, and in-home care providers. The company also offers managed teams and white-label services, with an emphasis on trained and vetted staff, company-level BAA coverage, quality oversight, and support for both standard and after-hours operations. Its team and hiring context center on remote healthcare operations, administrative support, customer service, and technology-enabled patient care.
Remote Behavioral Health Virtual Assistant
Support U.S. behavioral health, mental health, psychiatry, and therapy practices remotely. Coordinate patients and manage insurance, billing, records, documentation, and scheduling.
Description
- Answer incoming calls
- Schedule and reschedule appointments
- Respond to patient inquiries
- Coordinate patient intake and follow up
- Verify insurance eligibility and benefits
- Submit prior authorization requests and track pending approvals
- File insurance claims
- Track claims and follow up on unpaid or denied claims
- Provide accounts receivable support
- Keep patient records accurate
- Assist with clinical documentation and medical scribing
- Manage electronic health records
- Contact former and prospective patients
- Help re-engage patients
- Arrange appointments and follow up
Requirements
- Hands-on experience in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
- Experience with relevant healthcare workflows, as required for the position
- Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar tools
- Experience with insurance portals, phone systems, and other healthcare administration tools is an advantage
- Strong spoken and written English
- Warm, professional communication with patients
- Excellent organization and attention to detail
- Ability to follow established workflows
- Ability to handle confidential patient information responsibly and comply with privacy requirements
- Reliable and self-motivated approach to work
- Comfort working independently in a remote setting
Benefits
- Competitive hourly pay
- Timely payments
- Payments processed through Wise
- Training provided by the client
- A dedicated Account Manager as your contact
- Stable, long-term placement with a growing U.S.-based company
- Experience with a range of modern SaaS platforms
- Opportunity to take on more responsibility as the company grows
- Tenure recognition for long-serving team members
- Clear escalation routes
- Fully remote, work-from-home arrangement
- Supportive team culture across accounts
- Possibility of additional hours or accounts based on performance
- Opportunity to build U.S. industry experience
- Exposure to different practice types and platforms
- Verified U.S. client experience to strengthen your resume
- Recognition for loyalty and long-term development
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