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HelpSquad
HelpSquad
51 – 200 Angajați
Asistență medicalăB2BÎntreprindere
HelpSquad este un furnizor de servicii BPO pentru domeniul sănătății, administrat din SUA, care oferă asistenți medicali virtuali și echipe de suport la distanță conforme cu cerințele HIPAA. Serviciile sale includ programarea și preluarea pacienților, verificarea asigurării, autorizările prealabile, facturarea medicală și gestionarea ciclului veniturilor, operațiunile centrelor de apel, redactarea documentației medicale, precum și sisteme de asistență pentru pacienți și de gestionare a cunoștințelor bazate pe inteligență artificială. HelpSquad colaborează cu medici independenți, grupuri medicale cu mai multe locații, spitale, cabinete stomatologice, organizații de sănătate comportamentală și furnizori de îngrijire la domiciliu. Compania oferă, de asemenea, echipe gestionate și servicii white-label, punând accent pe personal instruit și verificat, acoperire BAA la nivelul companiei, supravegherea calității și suport atât pentru operațiunile obișnuite, cât și pentru cele din afara programului. Echipa și contextul recrutării companiei se concentrează pe operațiuni medicale la distanță, suport administrativ, servicii pentru clienți și îngrijirea pacienților susținută de tehnologie.
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Locurile de muncă ale companiei

Remote Behavioral Health Virtual Assistant

Support U.S. behavioral health, mental health, psychiatry, and therapy practices remotely. Coordinate patients and manage insurance, billing, records, documentation, and scheduling.

USStatele Unite ale AmericiiRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistent executiv

Descriere

  • Answer incoming calls
  • Schedule and reschedule appointments
  • Respond to patient inquiries
  • Coordinate patient intake and follow up
  • Verify insurance eligibility and benefits
  • Submit prior authorization requests and track pending approvals
  • File insurance claims
  • Track claims and follow up on unpaid or denied claims
  • Provide accounts receivable support
  • Keep patient records accurate
  • Assist with clinical documentation and medical scribing
  • Manage electronic health records
  • Contact former and prospective patients
  • Help re-engage patients
  • Arrange appointments and follow up

Cerințe

  • Hands-on experience in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
  • Experience with relevant healthcare workflows, as required for the position
  • Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar tools
  • Experience with insurance portals, phone systems, and other healthcare administration tools is an advantage
  • Strong spoken and written English
  • Warm, professional communication with patients
  • Excellent organization and attention to detail
  • Ability to follow established workflows
  • Ability to handle confidential patient information responsibly and comply with privacy requirements
  • Reliable and self-motivated approach to work
  • Comfort working independently in a remote setting

Beneficii

  • Competitive hourly pay
  • Timely payments
  • Payments processed through Wise
  • Training provided by the client
  • A dedicated Account Manager as your contact
  • Stable, long-term placement with a growing U.S.-based company
  • Experience with a range of modern SaaS platforms
  • Opportunity to take on more responsibility as the company grows
  • Tenure recognition for long-serving team members
  • Clear escalation routes
  • Fully remote, work-from-home arrangement
  • Supportive team culture across accounts
  • Possibility of additional hours or accounts based on performance
  • Opportunity to build U.S. industry experience
  • Exposure to different practice types and platforms
  • Verified U.S. client experience to strengthen your resume
  • Recognition for loyalty and long-term development

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