Vivo (Telefônica Brasil)
Vivo (Telefônica Brasil)
„Vivo“ („Telefônica Brasil“) yra Brazilijos telekomunikacijų bendrovė, teikianti paslaugas vartotojams ir įmonėms visoje šalyje. Jos paslaugų asortimentą sudaro išankstinio mokėjimo, abonentiniai ir kontroliuojami mobiliojo ryšio planai, „Vivo Fibra“ plačiajuostis internetas, fiksuotojo ryšio telefonija, „Vivo Play“ ir kitos televizijos bei srautinio perdavimo galimybės, įrenginiai ir priedai, taip pat bendri šviesolaidinio ir mobiliojo ryšio paketai. Bendrovė taip pat teikia skaitmenines paslaugas, partnerių turinį, 5G ryšį ir internetinį klientų aptarnavimą bei savitarną per visoje šalyje veikiantį mažmeninės prekybos ir skaitmeninių kanalų tinklą.

MIS Manager, Operations

Lead operational intelligence, performance metrics, and dashboards for Vivo’s Customer Experience organization. Provide data-driven insights to support executive decisions and improve operations.

Aprašymas

  • Lead the MIS and Operational Intelligence team, developing technical capability and managing performance.
  • Set and track strategic and operational metrics for Customer Experience.
  • Maintain the quality, integrity, and governance of business management data.
  • Produce predictive analyses and recommendations for executive decision-making.
  • Create and improve management and executive dashboards.
  • Find opportunities to automate work and improve processes with data and technology.
  • Analyze operational capacity, productivity, workforce requirements, and trends.
  • Bring strategic insights and management presentations to executive forums.
  • Work with Operations, Workforce Planning, Traffic Management, BI, Technology, and other stakeholders.

Reikalavimai

  • A bachelor’s degree in Business Administration, Engineering, Statistics, Mathematics, Data Science, Economics, Information Technology, or a related field is a plus.
  • Substantial experience managing MIS, BI, Workforce Planning, or Operational Intelligence.
  • Advanced knowledge of Contact Center, Customer Operations, or Customer Experience metrics.
  • Proficiency with data visualization tools such as Power BI, Tableau, or similar platforms.
  • Advanced Excel and data analysis skills.
  • Experience with automation, data modeling, and metric development.
  • Knowledge of SQL, Python, or analytical tools is a plus.
  • Strategic outlook and focus on results.
  • Strong analytical and data-driven approach.
  • Team leadership and management skills.
  • Clear executive communication and ability to influence.
  • A strong sense of ownership and a proactive approach.
  • Strong relationship-building and stakeholder management skills.

Privalumai

  • Flexible benefits platform covering options such as gym membership, meal and food vouchers, pharmacy assistance, medical and dental coverage, and life insurance.
  • Company mobile phone.
  • Unlimited voice and data plan.
  • Discounts on Vivo landline, broadband, TV, and app services.
  • Annual bonus or profit-sharing plan.
  • Private pension plan.
  • Assistance with school, daycare, or nanny expenses.
  • Remote work for up to two days per week.
  • Flexible working hours.
  • Birthday leave.
  • Corporate volunteering program.
  • Educational Development Program with discounts on institutions, certifications, and online courses.
  • Internal recruitment opportunities in Brazil and abroad.
  • Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine.
  • Open to people with disabilities and rehabilitated workers.

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