Vivo (Telefônica Brasil) ब्राज़ील की एक दूरसंचार कंपनी है, जो पूरे देश में उपभोक्ताओं और व्यवसायों को सेवाएँ प्रदान करती है। इसके पोर्टफोलियो में प्रीपेड, पोस्टपेड और कंट्रोल मोबाइल प्लान; Vivo Fibra ब्रॉडबैंड; फिक्स्ड वॉइस सेवाएँ; Vivo Play और टीवी तथा स्ट्रीमिंग के अन्य विकल्प; डिवाइस और एक्सेसरीज़; तथा फाइबर और मोबाइल की संयुक्त योजनाएँ शामिल हैं। कंपनी अपने देशव्यापी रिटेल और डिजिटल चैनलों के नेटवर्क के माध्यम से डिजिटल सेवाएँ, पार्टनर कंटेंट, 5G कनेक्टिविटी और ऑनलाइन ग्राहक सहायता तथा स्वयं-सेवा सुविधाएँ भी प्रदान करती है।
MIS Manager, Operations
Lead operational intelligence, performance metrics, and dashboards for Vivo’s Customer Experience organization. Provide data-driven insights to support executive decisions and improve operations.
विवरण
- Lead the MIS and Operational Intelligence team, developing technical capability and managing performance.
- Set and track strategic and operational metrics for Customer Experience.
- Maintain the quality, integrity, and governance of business management data.
- Produce predictive analyses and recommendations for executive decision-making.
- Create and improve management and executive dashboards.
- Find opportunities to automate work and improve processes with data and technology.
- Analyze operational capacity, productivity, workforce requirements, and trends.
- Bring strategic insights and management presentations to executive forums.
- Work with Operations, Workforce Planning, Traffic Management, BI, Technology, and other stakeholders.
आवश्यकताएँ
- A bachelor’s degree in Business Administration, Engineering, Statistics, Mathematics, Data Science, Economics, Information Technology, or a related field is a plus.
- Substantial experience managing MIS, BI, Workforce Planning, or Operational Intelligence.
- Advanced knowledge of Contact Center, Customer Operations, or Customer Experience metrics.
- Proficiency with data visualization tools such as Power BI, Tableau, or similar platforms.
- Advanced Excel and data analysis skills.
- Experience with automation, data modeling, and metric development.
- Knowledge of SQL, Python, or analytical tools is a plus.
- Strategic outlook and focus on results.
- Strong analytical and data-driven approach.
- Team leadership and management skills.
- Clear executive communication and ability to influence.
- A strong sense of ownership and a proactive approach.
- Strong relationship-building and stakeholder management skills.
लाभ
- Flexible benefits platform covering options such as gym membership, meal and food vouchers, pharmacy assistance, medical and dental coverage, and life insurance.
- Company mobile phone.
- Unlimited voice and data plan.
- Discounts on Vivo landline, broadband, TV, and app services.
- Annual bonus or profit-sharing plan.
- Private pension plan.
- Assistance with school, daycare, or nanny expenses.
- Remote work for up to two days per week.
- Flexible working hours.
- Birthday leave.
- Corporate volunteering program.
- Educational Development Program with discounts on institutions, certifications, and online courses.
- Internal recruitment opportunities in Brazil and abroad.
- Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine.
- Open to people with disabilities and rehabilitated workers.