„American Express“ yra pasaulinė finansinių paslaugų įmonė, veikianti bankininkystės, finansavimo ir verslo mokėjimų srityse. Jos veikla apima vartotojams, įmonėms ir korporacijoms skirtas kredito korteles, mokėjimų ir prekybininkų paslaugas, taupomąsias sąskaitas, terminuotuosius indėlius ir asmenines paskolas, taip pat apdovanojimų ir kelionių programas, įmonių mokėjimo sprendimus, finansinį švietimą, saugumo paslaugas bei pagalbą kortelių nariams ir prekybininkams.
KYC Customer Care Professional
Part-time customer care role at American Express focused on Know Your Customer (KYC) and overdue accounts. The work includes resolving account inquiries, preventing future overdue balances, and building customer relationships.
Aprašymas
- Contact customers with overdue accounts to arrange payment.
- Take preventive steps with high-exposure accounts to reduce future overdue balances.
- Answer customer account questions in a fast-paced, structured service environment.
- Investigate product and service concerns, identify their causes, and explain suitable solutions that support customer advocacy.
- Build and maintain customer relationships through interactions that deliver measurable value.
- Record relevant account details and provide tailored solutions for customers.
- Meet performance measures for customer satisfaction, effectiveness, efficiency, and quality.
- Follow up with customers by phone about their cases.
Reikalavimai
- Advanced written and spoken English is required; the source specifies an exclusion but does not clarify what it refers to.
- Availability Monday to Friday between 8 a.m. and 2 p.m. is required, with occasional holiday or weekend work.
- Customer service experience, with strong listening, relationship-building, and written and verbal communication skills.
- Consultative experience, the ability to influence, and resourcefulness.
- Strong listening and relationship-building skills.
- Resilience in a fast-paced, metric-driven setting, with multitasking ability and proficiency navigating Windows.
- Creative problem-solving skills and interest in finding tailored solutions.
- Small business ownership or work experience is an advantage.
- High school diploma or equivalent required.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Privalumai
- Competitive base pay.
- Bonus incentives.
- Support for financial well-being and retirement.
- Medical, dental, vision, life insurance, and disability coverage, depending on location.
- Flexible hybrid, onsite, or virtual working arrangements depending on the role and business needs.
- Paid parental leave, with policies varying by location.
- Free access to onsite wellness centers staffed by nurses and doctors, depending on location.
- Free, confidential counseling through the Healthy Minds program.
- Career development and training opportunities.