American Express — банк ісі, қаржы және B2B төлемдері салаларында жұмыс істейтін жаһандық қаржылық қызметтер компаниясы. Компанияның қызметтері жеке тұлғаларға, бизнеске және корпоративтік клиенттерге арналған кредит карталарын, төлем және саудагерлерге қызмет көрсету сервистерін, жинақ шоттарын, депозиттік сертификаттарды және жеке қарыздарды, сондай-ақ сыйақы бағдарламаларын, саяхат бағдарламаларын, корпоративтік төлем шешімдерін, қаржылық білім беруді, қауіпсіздік қызметтерін және карта ұстаушылар мен саудагерлерге қолдау көрсетуді қамтиды.
KYC Customer Care Professional
Part-time customer care role at American Express focused on Know Your Customer (KYC) and overdue accounts. The work includes resolving account inquiries, preventing future overdue balances, and building customer relationships.
Сипаттама
- Contact customers with overdue accounts to arrange payment.
- Take preventive steps with high-exposure accounts to reduce future overdue balances.
- Answer customer account questions in a fast-paced, structured service environment.
- Investigate product and service concerns, identify their causes, and explain suitable solutions that support customer advocacy.
- Build and maintain customer relationships through interactions that deliver measurable value.
- Record relevant account details and provide tailored solutions for customers.
- Meet performance measures for customer satisfaction, effectiveness, efficiency, and quality.
- Follow up with customers by phone about their cases.
Талаптар
- Advanced written and spoken English is required; the source specifies an exclusion but does not clarify what it refers to.
- Availability Monday to Friday between 8 a.m. and 2 p.m. is required, with occasional holiday or weekend work.
- Customer service experience, with strong listening, relationship-building, and written and verbal communication skills.
- Consultative experience, the ability to influence, and resourcefulness.
- Strong listening and relationship-building skills.
- Resilience in a fast-paced, metric-driven setting, with multitasking ability and proficiency navigating Windows.
- Creative problem-solving skills and interest in finding tailored solutions.
- Small business ownership or work experience is an advantage.
- High school diploma or equivalent required.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Артықшылықтар
- Competitive base pay.
- Bonus incentives.
- Support for financial well-being and retirement.
- Medical, dental, vision, life insurance, and disability coverage, depending on location.
- Flexible hybrid, onsite, or virtual working arrangements depending on the role and business needs.
- Paid parental leave, with policies varying by location.
- Free access to onsite wellness centers staffed by nurses and doctors, depending on location.
- Free, confidential counseling through the Healthy Minds program.
- Career development and training opportunities.