Hawk
Hawk
Hawk kuria dirbtiniu intelektu pagrįstą reguliavimo reikalavimų laikymosi technologiją finansų institucijoms ir finansinių technologijų įmonėms. Jos platforma padeda bankams, mokėjimo paslaugų teikėjams, skaitmeniniams bankams ir kriptovaliutų įmonėms valdyti finansinių nusikaltimų riziką, naudojant pinigų plovimo prevencijos stebėsenos, mokėjimų tikrinimo, klientų rizikos vertinimo ir sukčiavimo prevencijos įrankius. Gerindama rizikos aprėptį ir veiklos efektyvumą bei mažindama klaidingai teigiamus rezultatus, Hawk padeda atitikties komandoms valdyti sudėtingus sandorių ir klientų rizikos procesus.

Customer Value Partner, APAC (Malaysia Remote)

Lead customer lifecycle delivery, value realization, adoption, and expansion for Hawk’s AI-supported AML and fraud detection platform. Manage enterprise accounts across the APAC region.

Aprašymas

  • Lead each customer from initial scoping and implementation through value realization, adoption, and new use cases
  • Deliver engagements using Hawk’s established practices and methodology
  • Create delivery plans, monitor progress, and communicate status clearly
  • Develop and execute joint success plans that reflect client objectives and regulatory requirements
  • Take responsibility for commercial results, including GRR, NRR, and applicable revenue recognition outcomes
  • Strengthen customer confidence to support signed and renewed business
  • Analyze product usage and performance, then convert insights into optimization initiatives
  • Apply AI and agentic AI tools to prepare QBRs, develop account insights, and produce reports
  • Support pre-sales discussions as a subject matter expert in delivery and customer value creation
  • Develop executive relationships through governance meetings and QBRs
  • Hawk delivers AI-supported anti-money laundering and fraud detection technology to banks and payment providers worldwide

Reikalavimai

  • At least five years of customer-facing experience in customer success, engagement management, or delivery and project management for B2B enterprise software
  • Demonstrated experience managing accounts worth $500K or more in ARR, including cross-selling or expansion
  • Capability to manage delivery plans end to end, from scoping through tracking and reporting
  • Solid understanding of SaaS and enterprise software delivery models
  • Experience with AML, fraud prevention, or another regulated financial services area is advantageous
  • Practical experience using AI and agentic AI tools and techniques
  • Confidence working with C-suite stakeholders and leading governance meetings with customer leadership
  • A strong sense of ownership for customer value and measurable outcomes
  • Experience in, or interest in, working within a start-up or scale-up
  • Fluent spoken, written, and reading English
  • Willingness to work onsite two to three days per week when choosing an office-based hybrid arrangement

Privalumai

  • Professional growth opportunities and the chance to contribute to meaningful work
  • Remote workplace designation

Susiję darbai

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Atidaryti