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Hawk
Hawk
51 – 200 Employees
H1B Visa SponsorBankingCryptoFintech
Hawk develops AI-powered regulatory compliance technology for financial institutions and fintech companies. Its platform helps banks, payment providers, neobanks, and crypto businesses address financial crime risks through anti-money laundering monitoring, payment screening, customer risk assessment, and fraud prevention tools. By improving risk coverage and operational efficiency while reducing false positives, Hawk supports compliance teams in managing complex transaction and customer-risk workflows.
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Customer Value Partner, APAC (Malaysia Remote)

Lead customer lifecycle delivery, value realization, adoption, and expansion for Hawk’s AI-supported AML and fraud detection platform. Manage enterprise accounts across the APAC region.

MYMalaysiaRemoteFull-timeMiddleSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing

Description

  • Lead each customer from initial scoping and implementation through value realization, adoption, and new use cases
  • Deliver engagements using Hawk’s established practices and methodology
  • Create delivery plans, monitor progress, and communicate status clearly
  • Develop and execute joint success plans that reflect client objectives and regulatory requirements
  • Take responsibility for commercial results, including GRR, NRR, and applicable revenue recognition outcomes
  • Strengthen customer confidence to support signed and renewed business
  • Analyze product usage and performance, then convert insights into optimization initiatives
  • Apply AI and agentic AI tools to prepare QBRs, develop account insights, and produce reports
  • Support pre-sales discussions as a subject matter expert in delivery and customer value creation
  • Develop executive relationships through governance meetings and QBRs
  • Hawk delivers AI-supported anti-money laundering and fraud detection technology to banks and payment providers worldwide

Requirements

  • At least five years of customer-facing experience in customer success, engagement management, or delivery and project management for B2B enterprise software
  • Demonstrated experience managing accounts worth $500K or more in ARR, including cross-selling or expansion
  • Capability to manage delivery plans end to end, from scoping through tracking and reporting
  • Solid understanding of SaaS and enterprise software delivery models
  • Experience with AML, fraud prevention, or another regulated financial services area is advantageous
  • Practical experience using AI and agentic AI tools and techniques
  • Confidence working with C-suite stakeholders and leading governance meetings with customer leadership
  • A strong sense of ownership for customer value and measurable outcomes
  • Experience in, or interest in, working within a start-up or scale-up
  • Fluent spoken, written, and reading English
  • Willingness to work onsite two to three days per week when choosing an office-based hybrid arrangement

Benefits

  • Professional growth opportunities and the chance to contribute to meaningful work
  • Remote workplace designation

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