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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Darbai įmonėje

Customer Service Specialist - TDCX | Philippines Onsite

Provide customer support across multiple channels for TDCX in the Philippines. Resolve issues, coordinate case follow-up, and help improve customer satisfaction.

PHFilipinaiDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Support customers through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate with service partners and internal teams through case closure in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver consistent, high-quality service.
  • Develop lasting customer relationships through proactive and attentive support.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Reikalavimai

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Related work experience of approximately two years is preferred; fresh graduates are also encouraged to apply.
  • Strong time management abilities and drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Privalumai

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • Positive workplace culture focused on enabling your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Susiję darbai

Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Darbuotojai
KonsultavimasLogistikaRinkodara
PTPortugalija
11 € – 14 € / valanda
NuotolinisNe visas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: danųPrivaloma Kalba: anglųKlientų aptarnavimas

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Atidaryti
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific
H1B vizos rėmėjasGamybaLogistikaSveikatos priežiūra
INIndijaPHFilipinaiNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųSistemų inžinierius
ApacheLinuxOracleSQL

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Atidaryti