TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Specialist - TDCX | Philippines Onsite
Provide customer support across multiple channels for TDCX in the Philippines. Resolve issues, coordinate case follow-up, and help improve customer satisfaction.
विवरण
- Support customers through all relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate with service partners and internal teams through case closure in line with service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver consistent, high-quality service.
- Develop lasting customer relationships through proactive and attentive support.
- Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Related work experience of approximately two years is preferred; fresh graduates are also encouraged to apply.
- Strong time management abilities and drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Structured learning and development plans to support career growth.
- Positive workplace culture focused on enabling your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.