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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Customer Service Specialist - TDCX | Philippines Onsite

Provide customer support across multiple channels for TDCX in the Philippines. Resolve issues, coordinate case follow-up, and help improve customer satisfaction.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate with service partners and internal teams through case closure in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver consistent, high-quality service.
  • Develop lasting customer relationships through proactive and attentive support.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Talablar

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Related work experience of approximately two years is preferred; fresh graduates are also encouraged to apply.
  • Strong time management abilities and drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Imtiyozlar

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • Positive workplace culture focused on enabling your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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