TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Customer Service Specialist (Onsite) — TDCX, Singapore
Support TDCX customers across communication channels, investigate issues, and guide cases through to resolution. Help improve customer satisfaction through clear communication, reliable follow-up, and feedback on service processes.
Aprašymas
- Assist customers through relevant communication channels with helpful, responsive support.
- Understand customer needs and investigate issues to identify appropriate solutions.
- Resolve confusion and aim to address customer concerns during the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and make an extra effort to engage customers.
- Carry out other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Reikalavimai
- Diploma, Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree in any field.
- Two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the market supported.
Privalumai
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Engaging activities and employee recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.