TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist (Onsite) — TDCX, Singapore
Support TDCX customers across communication channels, investigate issues, and guide cases through to resolution. Help improve customer satisfaction through clear communication, reliable follow-up, and feedback on service processes.
Сипаттама
- Assist customers through relevant communication channels with helpful, responsive support.
- Understand customer needs and investigate issues to identify appropriate solutions.
- Resolve confusion and aim to address customer concerns during the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and make an extra effort to engage customers.
- Carry out other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Талаптар
- Diploma, Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree in any field.
- Two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the market supported.
Артықшылықтар
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Engaging activities and employee recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.