TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist (Onsite) — TDCX, Singapore
Support TDCX customers across communication channels, investigate issues, and guide cases through to resolution. Help improve customer satisfaction through clear communication, reliable follow-up, and feedback on service processes.
Description
- Assist customers through relevant communication channels with helpful, responsive support.
- Understand customer needs and investigate issues to identify appropriate solutions.
- Resolve confusion and aim to address customer concerns during the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and make an extra effort to engage customers.
- Carry out other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree in any field.
- Two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the market supported.
Benefits
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Engaging activities and employee recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.