Sitemate
Sitemate
51 – 200 Қызметкерлер
КонсалтингЛогистикаӨндіріс
Sitemate операциялық топтарға арналған бұлттық деректерді жинау және ақпаратты басқару бағдарламалық жасақтамасын әзірлейді. Оның бейімделетін жүйелері активтерді басқаруды, автопаркті қадағалауды, қауіпсіздік пен сапа процестерін және жобаларды іске асыруды қолдайды. Бұл шешімдер ұйымдарға нысандарда ақпарат жинауға, жұмыс процестерін басқаруға және орталықтандырылған платформа арқылы түсініктірек есептер жасауға көмектеседі. Мобильді қолжетімділік құрылыс, инфрақұрылым, энергетика, логистика, өндіріс және консалтинг салаларындағы нысан мен кеңсе топтарын байланыстырады.

SMB Customer Success Manager - Sydney Hybrid

Manage onboarding, adoption, and retention for Sitemate’s small and medium-sized business customers. Help construction, engineering, manufacturing, and energy teams succeed with Sitemate’s AI-powered software.

Сипаттама

  • Manage an SMB customer portfolio as the primary post-sale contact
  • Develop trusted relationships with customers
  • Lead onboarding and activation through success planning, account setup, user training, and support toward initial value
  • Advise customers on effective Sitemate workflows for heavy-industry operational use cases
  • Increase adoption through proactive check-ins, enablement, and education delivered by calls, email, Loom, and in-app guidance
  • Track account health, usage patterns, sentiment, and risks to address churn concerns early
  • Spot expansion opportunities across teams, sites, and use cases, then refer them to Account Management
  • Provide internal teams with product feedback, recurring customer challenges, and proven practices
  • Send meeting summaries, manage Salesforce follow-up tasks, and arrange next steps
  • Partner with Sales, Account Management, Support, and Product to resolve blockers and improve customer results

Талаптар

  • Customer-facing experience in account management, support, operations, hospitality, administration, retail leadership, or a comparable field, with a track record of building trust and handling issues calmly
  • Strong written and verbal communication skills, including leading customer calls, clarifying next steps, and writing concise follow-ups
  • Strong prioritisation and time-management skills
  • Demonstrated problem-solving and critical-thinking abilities
  • Consultative approach with the ability to understand customer objectives and recommend suitable workflows
  • Comfort working with processes and accountability, including following SOPs, maintaining records and tasks, and reliably closing the loop
  • Resilience and ability to learn quickly
  • High attention to detail across documentation, customer communications, and internal handovers
  • Basic commercial understanding of retention, customer value, and adoption
  • Microsoft Office Suite proficiency
  • Experience with Slack
  • Experience with Salesforce
  • Experience with Front
  • Experience with Confluence
  • Experience with Loom
  • Comfort using video-conferencing and calendar tools
  • Willingness to work from the Sydney office at least two days per week
  • For candidates based in Australia, full permanent work rights

Артықшылықтар

  • Competitive performance-based remuneration
  • Equity options
  • 20 days of paid annual leave, plus sick, carer’s, and compassionate leave
  • Parental leave of 16 weeks for primary carers and 6 weeks for secondary carers, including adoption and stillbirth support
  • Professional development budget and transparent career planning through the Learning & Development program
  • Laptop and home-office setup budget
  • Hybrid flexibility with two to three office days depending on the role, two work-from-home days each week, and the option to work from anywhere for several weeks annually
  • Weekly catered lunches
  • Global offsites
  • Life Story sessions
  • Sydney headquarters benefits including a rooftop garden, wellness centre, showers, and cycle storage
  • Defined career development plans
  • Access to key company metrics
  • Performance-based career progression

Ұқсас жұмыс орындары

Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead Clarity PPM development and enterprise application support, including integrations, upgrades, and production troubleshooting. Support SOX controls, on-call operations, deployments, and technical knowledge transfer.

Ашу
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Ашу
GFN

IT Trainer Trainee, System Integration

GFN

Train to teach system integration as an IT trainer, delivering practical instruction in line with the IHK curriculum. Help develop GFN’s digital education and career transition programs.

Ашу
Chargeflow

Customer-Facing Implementation Engineer

Chargeflow

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

Ашу
smartkündigen OHG

Junior Sales Manager (Remote, Germany)

smartkündigen OHG
11 – 50 Қызметкерлер
B2CSaaSӨнімділік

Advise customers, manage existing accounts, and close sales for smartkündigen’s digital cancellation service. Fully remote in Germany, with no cold calling.

Ашу
CleanHub

Responsible Sourcing Initiative Technical Support Consultant

CleanHub

Advise CleanHub on aligning its plastic waste programme safeguards with the RSI Harmonized Framework. Lead regional training, technical support and partner sessions across India, Indonesia and Tanzania.

Ашу
DATAGROUP

IT Network Systems Engineer, LAN/WLAN

DATAGROUP
1 001 – 5 000 Қызметкерлер
SaaSКонсалтингМаркетинг

Support and operate customer LAN/WLAN networks for German IT services provider DATAGROUP. Configure Cisco environments, resolve network faults, and provide second-level support.

Ашу
OPENLANE

Senior IT Support Analyst

OPENLANE

Provide first-line IT support and basic security triage for OPENLANE employees across its digital used-vehicle marketplace. Troubleshoot hardware, software, access, and application issues while helping employees resolve incidents securely.

Ашу
METALINE

Full-Stack Java Developer (Spring, Vue.js)

METALINE

Join METALINE as a Java/Spring and Vue.js full-stack developer, building e-commerce platforms, REST APIs, and CI/CD integrations. METALINE specializes in managed IT services, data centers, and IT services.

Ашу
AstraZeneca

Senior Digital Business Process Product Lead

AstraZeneca

Lead digital products that modernize AstraZeneca’s regulated cell therapy operations, connecting planning, manufacturing, laboratory, quality, and supply chain systems.

Ашу