Purple
Purple
Purple патенттелген GelFlex® Grid технологиясына негізделген ұйқыға арналған және жайлылық өнімдерін әзірлейді. Оның өнімдер қатарына қысымды жеңілдетуге, қолдауға және денеге бейімделуге арналған матрастар, жастықтар, төсек жақтаулары мен орындық жастықшалары кіреді. Компания өз өнімдерін дәстүрлі жадты көбікке балама ретінде ұсынады және жайлылықты арттыруға, демалыс кезінде туындайтын қолайсыздықтарды азайтуға басымдық береді. Purple өнімдерін веб-сайты мен бөлшек сауда дүкендері арқылы сатады, ал өнім ұсынысына 100 түндік сынақ мерзімі мен 10 жылдық кепілдік кіреді.

Senior Contact Center Analyst at Purple (Hybrid)

Lead contact center analytics at Purple through advanced reporting, predictive modeling, and business intelligence. Turn complex data into actionable recommendations, automation, and performance improvements.

Сипаттама

  • Direct complex analytics initiatives from data collection through insight delivery, keeping work aligned with business priorities.
  • Advise contact center leaders on analytics and convert findings into practical recommendations.
  • Examine large, varied datasets to identify trends, performance issues, and predictive signals.
  • Create automation and advanced analytics solutions using machine learning and statistical methods.
  • Manage contact center analytics governance, including request prioritization and migration to new data sources.
  • Build and support enterprise BI dashboards, reports, and KPIs for executive audiences.
  • Coach junior analysts in data modeling, SQL performance, and visualization standards.
  • Collaborate with Data Engineering, Workforce Management, IT, and Customer Experience as data requirements evolve.

Талаптар

  • Bachelor’s degree in analytics, data science, or a related discipline, or equivalent professional experience.
  • A master’s degree is preferred.
  • At least four years of progressively responsible analytics experience, including two or more years in a senior or lead analytics position.
  • At least three years working with contact center data, systems, and analytics.
  • Advanced SQL proficiency and working expertise in Python or R.
  • Expertise with BI platforms such as Power BI, Tableau, or Looker.
  • Advanced capability in predictive modeling, forecasting, and statistical analysis.
  • Strong communication skills and the ability to influence stakeholders throughout the organization.
  • Experience with contact center systems such as inContact, Zendesk, or NetSuite and WFM/WFO platforms including NICE IEX, Verint, or Calabrio.
  • Experience using speech and text analytics tools such as Nexidia or Level AI, including integration of structured and unstructured data.
  • Expertise configuring sophisticated chat experiences with AI or bot integrations and multi-system workflows.
  • Expert-level Excel capabilities, including Power Query, Power Pivot, and macros.
  • Demonstrated leadership and project management strength.

Артықшылықтар

  • Medical, dental, and vision coverage
  • 401(k) matching
  • Flexible paid time off
  • Earn a Mattress
  • Purple merchandise
  • Purple products
  • Annual employee appreciation events

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