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Purple
Purple
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„Purple“ kuria miego ir komforto produktus, paremtus patentuota „GelFlex® Grid“ technologija. Jos asortimentą sudaro čiužiniai, pagalvės, lovų rėmai ir sėdynių pagalvėlės, sukurtos taip, kad užtikrintų spaudimo mažinimą, atramą ir prisitaikymą. Įmonė savo produktus pristato kaip alternatyvą įprastoms atminties putoms, daugiausia dėmesio skirdama komforto gerinimui ir diskomforto poilsio metu mažinimui. „Purple“ produktus parduoda savo svetainėje ir mažmeninėse parduotuvėse, o jos asortimentui taikomas 100 naktų bandomasis laikotarpis ir suteikiama 10 metų garantija.
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Senior Contact Center Analyst at Purple (Hybrid)

Lead contact center analytics at Purple through advanced reporting, predictive modeling, and business intelligence. Turn complex data into actionable recommendations, automation, and performance improvements.

USJungtinės ValstijosUTJuta
85 000 $ – 100 000 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas
PythonSQLTableau

Aprašymas

  • Direct complex analytics initiatives from data collection through insight delivery, keeping work aligned with business priorities.
  • Advise contact center leaders on analytics and convert findings into practical recommendations.
  • Examine large, varied datasets to identify trends, performance issues, and predictive signals.
  • Create automation and advanced analytics solutions using machine learning and statistical methods.
  • Manage contact center analytics governance, including request prioritization and migration to new data sources.
  • Build and support enterprise BI dashboards, reports, and KPIs for executive audiences.
  • Coach junior analysts in data modeling, SQL performance, and visualization standards.
  • Collaborate with Data Engineering, Workforce Management, IT, and Customer Experience as data requirements evolve.

Reikalavimai

  • Bachelor’s degree in analytics, data science, or a related discipline, or equivalent professional experience.
  • A master’s degree is preferred.
  • At least four years of progressively responsible analytics experience, including two or more years in a senior or lead analytics position.
  • At least three years working with contact center data, systems, and analytics.
  • Advanced SQL proficiency and working expertise in Python or R.
  • Expertise with BI platforms such as Power BI, Tableau, or Looker.
  • Advanced capability in predictive modeling, forecasting, and statistical analysis.
  • Strong communication skills and the ability to influence stakeholders throughout the organization.
  • Experience with contact center systems such as inContact, Zendesk, or NetSuite and WFM/WFO platforms including NICE IEX, Verint, or Calabrio.
  • Experience using speech and text analytics tools such as Nexidia or Level AI, including integration of structured and unstructured data.
  • Expertise configuring sophisticated chat experiences with AI or bot integrations and multi-system workflows.
  • Expert-level Excel capabilities, including Power Query, Power Pivot, and macros.
  • Demonstrated leadership and project management strength.

Privalumai

  • Medical, dental, and vision coverage
  • 401(k) matching
  • Flexible paid time off
  • Earn a Mattress
  • Purple merchandise
  • Purple products
  • Annual employee appreciation events

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