TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Risk Account Specialist - TDCX, Singapore

Support e-payment users for TDCX in Singapore through financial reviews and customer service across phone, chat, and email. The role serves both new and existing users, from startups to Fortune 500 companies.

Сипаттама

  • Support the ePayment account by helping create a better customer experience.
  • Deliver high-quality assistance to new and existing e-payment users.
  • Assist customers through phone, chat, and email.
  • Investigate user concerns carefully and provide individual attention.
  • Collaborate with team members when additional support is needed.
  • Serve customers ranging from early-stage startups to Fortune 500 companies.

Талаптар

  • English proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow assessment, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect discrepancies across multiple information sources.
  • A bachelor’s degree in any discipline is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Availability for rotating shifts, including weekends.

Артықшылықтар

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Positive workplace culture focused on future growth.
  • Convenient location with direct public transportation access.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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