Five Star Solutions
Five Star Solutions
1 001 – 5 000 Қызметкерлер
Денсаулық сақтауСақтандыруСаяхат
Five Star Solutions ауқымды әрі қауіпсіз қолдау операцияларына мұқтаж ұйымдарға аутсорсингтік клиенттік тәжірибе және байланыс орталығы қызметтерін ұсынады. Компанияның командалары тәжірибелі клиенттерге қызмет көрсету агенттерін клиенттік тәжірибе технологияларымен және интеллектуалды автоматтандырумен біріктіріп, клиенттерге қызмет көрсету, техникалық қолдау, диспетчерлеу, деректерді енгізу, бизнестің үздіксіздігі және жасанды интеллект негізіндегі өзін-өзі қызмет көрсету шешімдерін ұсынады. Компания денсаулық сақтау, финтех, бөлшек сауда, саяхат, мемлекеттік басқару және сақтандыру салаларындағы клиенттерге қызмет көрсетеді. Оның қызмет көрсету үлгілеріне реттелетін орталарға арналған, соның ішінде SOC 2, PCI және HIPAA талаптарына сәйкестендірілген операциялары бар ел ішіндегі, жақын маңдағы және шетелдегі модельдер кіреді.

Remote Patient Billing Representative

Support patients with billing, payments, insurance verification, and claims in this remote role with Five Star Solutions. The position focuses on accurate healthcare billing, clear explanations, and compliant patient service.

Сипаттама

  • Handle patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials to patients
  • Flag discrepancies and work with internal teams to resolve billing issues
  • Review account history to identify the cause of billing or payment concerns
  • Suggest resolutions and next steps that follow policy
  • Work with approved billing systems, EMR platforms, tools, and reference materials
  • Use multiple systems at once while helping patients
  • Meet documentation, privacy, security, and HIPAA standards
  • Keep to assigned schedules and remain available during work hours
  • Complete required client training and take part in further and cross-training
  • Deliver professional, accountable, empathetic, patient-focused service

Талаптар

  • Customer service or call center background is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Proficiency with EMR systems and common computer applications
  • Ability to work independently in a remote setting
  • Ability to speak, read, write, and understand English
  • Background check, as permitted by applicable laws
  • Strong spoken and written communication
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance
  • Ability to explain complex billing details in clear, patient-friendly terms
  • Comfort using several systems and tools at the same time
  • Organized, self-directed, and collaborative work style

Артықшылықтар

  • Starting wage of $15 per hour, plus a $1 per hour differential for night and weekend shifts
  • Paid training, usually two weeks, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time
  • Full-time schedule of 40 hours per week
  • Eligible for benefits beginning on the first day of the month after 60 days

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