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Five Star Solutions
Five Star Solutions
1,001 – 5,000 Employees
HealthcareInsuranceTravel
Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
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Remote Patient Billing Representative

Support patients with billing, payments, insurance verification, and claims in this remote role with Five Star Solutions. The position focuses on accurate healthcare billing, clear explanations, and compliant patient service.

USUnited StatesALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredBilling Specialist

Description

  • Handle patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials to patients
  • Flag discrepancies and work with internal teams to resolve billing issues
  • Review account history to identify the cause of billing or payment concerns
  • Suggest resolutions and next steps that follow policy
  • Work with approved billing systems, EMR platforms, tools, and reference materials
  • Use multiple systems at once while helping patients
  • Meet documentation, privacy, security, and HIPAA standards
  • Keep to assigned schedules and remain available during work hours
  • Complete required client training and take part in further and cross-training
  • Deliver professional, accountable, empathetic, patient-focused service

Requirements

  • Customer service or call center background is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Proficiency with EMR systems and common computer applications
  • Ability to work independently in a remote setting
  • Ability to speak, read, write, and understand English
  • Background check, as permitted by applicable laws
  • Strong spoken and written communication
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance
  • Ability to explain complex billing details in clear, patient-friendly terms
  • Comfort using several systems and tools at the same time
  • Organized, self-directed, and collaborative work style

Benefits

  • Starting wage of $15 per hour, plus a $1 per hour differential for night and weekend shifts
  • Paid training, usually two weeks, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time
  • Full-time schedule of 40 hours per week
  • Eligible for benefits beginning on the first day of the month after 60 days

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