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Five Star Solutions
Five Star Solutions
1.001 – 5.000 Angajați
AsigurăriAsistență medicalăCălătorii
Five Star Solutions oferă servicii externalizate de experiență a clienților și servicii de contact center pentru organizațiile care au nevoie de operațiuni de asistență scalabile și sigure. Echipele sale combină agenți de servicii pentru clienți cu experiență cu tehnologie CX și automatizare inteligentă pentru a furniza servicii pentru clienți, asistență tehnică, dispecerizare, introducere de date, continuitatea activității și autoservire bazată pe inteligență artificială. Compania sprijină clienți din domeniul sănătății, fintech, comerțului cu amănuntul, turismului, administrației publice și asigurărilor, prin modele de furnizare onshore, nearshore și offshore și fluxuri de lucru concepute pentru medii reglementate, inclusiv operațiuni aliniate la SOC 2, PCI și HIPAA.
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Locurile de muncă ale companiei

Remote Patient Billing Representative

Support patients with billing, payments, insurance verification, and claims in this remote role with Five Star Solutions. The position focuses on accurate healthcare billing, clear explanations, and compliant patient service.

USStatele Unite ale AmericiiALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
15 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăSpecialist în facturare

Descriere

  • Handle patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials to patients
  • Flag discrepancies and work with internal teams to resolve billing issues
  • Review account history to identify the cause of billing or payment concerns
  • Suggest resolutions and next steps that follow policy
  • Work with approved billing systems, EMR platforms, tools, and reference materials
  • Use multiple systems at once while helping patients
  • Meet documentation, privacy, security, and HIPAA standards
  • Keep to assigned schedules and remain available during work hours
  • Complete required client training and take part in further and cross-training
  • Deliver professional, accountable, empathetic, patient-focused service

Cerințe

  • Customer service or call center background is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Proficiency with EMR systems and common computer applications
  • Ability to work independently in a remote setting
  • Ability to speak, read, write, and understand English
  • Background check, as permitted by applicable laws
  • Strong spoken and written communication
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance
  • Ability to explain complex billing details in clear, patient-friendly terms
  • Comfort using several systems and tools at the same time
  • Organized, self-directed, and collaborative work style

Beneficii

  • Starting wage of $15 per hour, plus a $1 per hour differential for night and weekend shifts
  • Paid training, usually two weeks, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time
  • Full-time schedule of 40 hours per week
  • Eligible for benefits beginning on the first day of the month after 60 days

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