Bank of America — банк ісі, қаржы және финтех салаларында қызмет көрсететін жаһандық қаржы ұйымы. Оның қызметтеріне жеке банкинг, шағын бизнеске қолдау көрсету, активтерді басқару, инвестициялық қызметтер және жеке тұлғаларға, кәсіпорындар мен ұйымдарға капитал нарықтарына қол жеткізу мүмкіндігі кіреді. Компания сондай-ақ тұрақты қаржыландыру, әртүрлілікті қолдау бастамалары және қоғамды дамыту бағдарламалары арқылы жауапты өсуге назар аударады.
Digital Product Manager, Salesforce Client Management Center – Bank of America Onsite
Own the Salesforce Client Management Center at Bank of America, overseeing product health, delivery, and roadmap execution. Convert banking priorities into user stories, acceptance criteria, and scalable enterprise solutions.
Сипаттама
- Oversee the delivery and operational health of digital capabilities and processes
- Convert business needs into digital requirements and acceptance criteria for delivery teams
- Evaluate performance indicators, product risks, and control measures
- Lead business acceptance testing and support a successful go-to-market process
- Help deliver software solutions within agreed timelines, scope, and budget
- Support daily capability operations, defect resolution, complaint routing, health monitoring, and performance reporting
- Coordinate project, sprint, and release planning while advancing program vision and roadmap execution
- Measure and communicate product KPIs and return on investment
- Prepare presentations and other written communications
- Develop and sustain relationships with stakeholders and partners
- Shape the Salesforce Client Management Center vision and prioritize backlog items and feature delivery
- Act as the Salesforce business owner and subject matter expert
- Recommend enhancements to automation, reporting, integrations, workflows, and user experience
- Turn business needs into epics, features, user stories, and acceptance criteria
- Work with technology teams on scalable Salesforce solutions, dependencies, governance, production readiness, and implementation
- Coordinate business, technology, operations, risk, and compliance stakeholders around priorities, delivery decisions, risks, and measurable results
Талаптар
- At least five years of relevant professional experience
- Background as a Product Owner, Product Manager, Business Analyst, or in a comparable product position
- Experience delivering Salesforce solutions in a large enterprise setting
- Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflows, and integrations
- Strong analytical, problem-solving, and critical-thinking abilities
- Experience converting business requirements into product features, user stories, acceptance criteria, and technology solutions
- Experience with Agile delivery, Scrum methods, and product lifecycle management
- Experience operating within release management, change governance, and risk management frameworks
- Ability to oversee multiple initiatives, competing priorities, and delivery commitments in a fast-moving environment
- Strong communication, presentation, facilitation, and stakeholder-management skills, including the ability to influence decisions and resolve conflicts across business and technology teams
- High school diploma, GED, secondary school credential, or equivalent
- Strong understanding of banking products, client sales and servicing processes, and financial-services regulatory requirements
- Experience advancing an established product strategy and delivering complex roadmaps in a large, highly matrixed organization
- Experience leading enterprise-scale product ownership across multiple stakeholder groups, delivery dependencies, and technology teams
- Ability to apply operational data, performance measures, and business insights to prioritization and delivery decisions
- Experience delivering solutions across business, technology, operations, risk, and compliance teams in a regulated financial-services environment
- Ability to use Microsoft Copilot and other approved AI-enabled tools
Артықшылықтар
- Access to affordable, competitive, and flexible benefits
- Resources supporting physical, emotional, and financial well-being
- Paid time away from work
- Eligibility for an annual discretionary incentive plan
- Eligibility for available employee benefits
- Flexible workplace arrangements determined by role responsibilities and business needs