Federal Reserve Board — Америка Құрама Штаттарының орталық банк жүйесін басқаратын орган. Ол қауіпсіз, икемді әрі тұрақты ақша-несие және қаржы жүйесін қолдауға бағытталған. Оның міндеттеріне ақша-несие саясаты, банктерді қадағалау және реттеу, қаржылық тұрақтылық пен төлем жүйелері, сондай-ақ АҚШ үкіметіне қаржылық қызмет көрсету кіреді. Федералдық ашық нарық комитеті құрамындағы қызметі арқылы Federal Reserve Board ұлттық ақша-несие саясатын іске асыруға көмектеседі және жалпы қаржы жүйесін қадағалауға үлес қосады.
Customer Support Specialist I-II, Federal Reserve Financial Services
Provide onsite customer support to financial institutions using Federal Reserve payment platforms. Resolve service requests, manage secure access changes, and escalate incidents as needed.
Сипаттама
- Support financial institutions using Federal Reserve Financial Services platforms by providing customer service and troubleshooting assistance.
- Resolve routine service requests from external and internal customers through phone, email, fax, paper mail, and other channels.
- Escalate complex questions and problems to experienced staff or management.
- Process requests to establish, change, or end user access to Federal Reserve services and internal business applications.
- Validate access-request details and documentation, perform authorization due diligence, assess customer eligibility, and update backend applications.
- Record customer interactions in applicable systems according to established procedures.
- Coordinate with Reserve Bank operating departments and business lines.
- Research unresolved issues and escalate critical incidents, access violations, and suspected fraudulent activity.
- Guide customers in implementing Federal Reserve products, services, and electronic access platforms.
- Participate in business continuity exercises and QA or production testing for software enhancements and releases.
- Maintain working knowledge of Federal Reserve applications, tools, databases, products, services, operating procedures, and security controls.
- Map user credentials and server certificates.
Талаптар
- High school diploma or GED is typically required.
- At least one year of customer service, operations, or related experience is typically required.
- Level II requires four years of experience.
- Ability to work with customers and resolve routine issues effectively.
- Ability to follow and explain operating policies and procedures.
- Ability to meet service levels while maintaining high productivity and quality standards.
- Ability to adapt quickly to changing technology and responsibilities in a fast-paced environment.
- Proficiency with computers, data entry, and using multiple applications simultaneously.
- Experience with Microsoft Office, internet and web-based applications, and email systems.
- Strong customer service, problem-solving, adaptability, flexibility, attention to detail, interpersonal communication, verbal and written communication, active listening, and time-management skills.
- Must live within a reasonable commuting distance established by the employing Reserve Bank.
- Must work full-time onsite and is not eligible for remote work.
- Must be available for an assigned eight-hour shift scheduled between 7:00 a.m. and 7:00 p.m. EST.
- Short-notice overtime may be required.
Артықшылықтар
- Comprehensive medical, dental, and vision coverage options.
- 401(k) matching.
- Fully funded pension plan.
- Paid vacation and holidays.
- Flexible work environment.
- Subsidized public transportation.
- Education assistance program.
- Professional development programs, training, and conferences.