Staffing For Doctors
Staffing For Doctors
11 – 50 Employees
B2BHealthcareRecruitment
Staffing For Doctors is a U.S.-based healthcare staffing company that connects medical practices with HIPAA-trained, specialty-matched virtual medical assistants and clinical support professionals. Its remote teams support practices with scheduling, EHR documentation, charting, prior authorizations, patient communication, and other administrative and clinical workflows across a range of specialties. The company focuses on compliance, secure data handling, and structured onboarding, serving practices through its staffing, portal, and customer support processes.

Virtual Medical Receptionist (ICANotes) – Philippines Remote

Provide remote front-desk support for an outpatient practice in the Philippines, handling patient calls, appointment scheduling, ICANotes tasks, and insurance verification. Manage day-to-day medical reception operations while maintaining accurate patient communication and administrative records.

Description

  • Handle inbound calls, administrative questions, customer support, and outbound follow-up.
  • Coordinate provider calendars, schedule and confirm appointments, and manage patient messages.
  • Perform live insurance eligibility checks and confirm benefits, copays, and deductibles.
  • Support documentation for Employee Assistance Program (EAP) authorizations.
  • Manage heavy call volumes, return missed calls, and record precise messages.
  • Create, reschedule, and cancel appointments in the ICANotes EHR.
  • Process email, upload and classify intake documents, update patient demographics, and complete daily administrative work.
  • Direct clinical messages to the appropriate team and communicate non-clinical updates to patients.
  • Follow compliance requirements throughout daily patient and administrative interactions.

Requirements

  • Hands-on ICANotes EHR experience, including chart notes, scheduling calendars, and task queues, with no basic platform training required.
  • Familiarity with Office Ally for insurance verification or document processing.
  • Previous medical receptionist experience covering patient calls, appointment scheduling, and insurance verification.
  • Strong spoken and written English for professional communication with patients.
  • A private home office that meets HIPAA compliance expectations.
  • Reliable PC or Mac computer.
  • High-speed primary internet connection.
  • Backup power and internet service.
  • Noise-canceling USB headset.
  • Previous experience logging or tracking EAP authorizations is preferred.

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