Gamdom
Gamdom
Gamdom is a crypto-focused online casino and sports betting platform founded in 2016. What began as a Counter-Strike-focused casino community developed into a broader wagering platform offering casino games, sports betting, bonuses, and rewards with cryptocurrency integration. Gamdom operates with a remote workforce and hires across multiple job locations, supporting the team behind its global online gambling product.

VIP Account Manager – United States Remote

Manage high-value player relationships for Gamdom, an online gaming platform, from a remote role based in the United States. Lead personalized engagement, retention, rewards, and loyalty initiatives across international communication channels.

Description

  • Cultivate strong, lasting relationships with VIP players
  • Serve as a trusted advisor by understanding each player's preferences, expectations, and needs
  • Provide personalized service throughout every player interaction
  • Create and execute tailored engagement strategies that support loyalty and retention
  • Administer individualized rewards, promotions, and incentives based on player profiles and activity
  • Engage VIP players proactively to sustain ongoing participation
  • Act as the main point of contact through Intercom, Discord, email, and other communication channels
  • Handle player questions and concerns with speed and professionalism
  • Take ownership of issues through resolution, involving internal teams when necessary
  • Track player activity, preferences, and performance to uncover engagement and retention opportunities
  • Apply player data and behavioral insights when shaping rewards, promotions, and communications
  • Keep VIP interaction histories and player records accurate and current
  • Partner with Customer Support, Marketing, Promotions, Payments, and other internal departments
  • Organize exclusive promotions, campaigns, and VIP player experiences
  • Communicate player feedback and insights to help enhance products and services

Requirements

  • Demonstrated experience in VIP management, account management, customer success, customer service, or a comparable client-facing position
  • Experience in iGaming, online gaming, cryptocurrency, betting, or another high-value customer setting is strongly preferred
  • Excellent relationship management and communication abilities
  • Fluent written and spoken English communication skills
  • Highly organized, with the ability to manage several VIP relationships at once
  • Proactive, solution-focused working style with careful attention to detail
  • Confident using CRM and communication tools such as Intercom and Discord
  • Able to interpret and apply player data and behavioral insights
  • Effective in fast-moving, international, remote work environments
  • Knowledge of additional languages is advantageous

Benefits

  • 25 days of paid annual leave
  • Equipment allowance for your home office setup
  • Opportunities for professional development and career growth
  • Remote-first workplace with an international team
  • Incentives linked to performance

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