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American Red Cross
American Red Cross
CharityHealthcareLogistics
The American Red Cross is a humanitarian organization providing practical support during emergencies and other times of need. Its work includes disaster relief, blood donation services, first aid and CPR training, emergency preparedness education, and assistance for military families. By combining healthcare, logistics, education, and charitable services, the organization helps individuals and communities prepare for crises, respond to them, and recover with greater resilience.
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Telesales Specialist, American Red Cross

Sell Red Cross training courses and retail products while assisting customers by phone. Process orders, resolve customer inquiries, and document cases in Salesforce.

USUnited States
$16 / hour
On-siteFull-timeJuniorNo degree requiredEnglish RequiredSalesTelesales
SFDC

Description

  • Sell registrations for Red Cross community training classes to individuals and businesses with fewer than eight employees to train.
  • Sell training products and supplies from the Red Cross Store to consumer and business customers.
  • Assess customer needs and recommend suitable courses and products.
  • Take inbound calls from customers interested in community training or Red Cross Store products.
  • Consult with customers to identify their training and retail product needs.
  • Process credit card payments and enter training and retail orders in sales systems.
  • Record and update case details and required call information in Salesforce.
  • Recommend complementary Red Cross Store products to customers.
  • Process returns, exchanges, and cancellations under established policies and guidelines.
  • Answer questions and address customer concerns about classes and products.
  • Meet annual revenue targets of $325,000 for Training and $80,000 for Retail.

Requirements

  • High school diploma or GED required; further education is a plus.
  • At least one year of sales experience in a call center.
  • Ability to manage multiple tasks across several systems.
  • Consumer sales experience preferred.
  • Ability to quickly evaluate customer needs or issues and review relevant information to find solutions.
  • Professional written and verbal communication and interpersonal abilities.
  • Intermediate computer skills.
  • Experience using Microsoft Office and Salesforce or a comparable customer relationship management system.
  • Attention to detail.
  • Strong organization and work habits, with reliability and punctuality.
  • Effective time management and multitasking skills.
  • Ability to work in a fast-paced, changing environment.
  • Strong sales and interpersonal skills, including active listening and empathy.
  • Experience in customer service, sales, or influencing others.

Benefits

  • Commission incentive plan, with monthly commission eligibility after completing the assessed training period.
  • Potential eligibility for additional compensation, including bonus kickers, during specified performance periods.
  • Medical, dental, and vision plans.
  • Health spending and flexible spending accounts.
  • Paid time off starting at 15 days per year, depending on role and tenure.
  • 11 paid holidays: six core holidays and five floating holidays.
  • 401(k) with up to a 6% employer match.
  • Paid family leave.
  • Employee assistance program.
  • Short- and long-term disability coverage and insurance.
  • Service awards and recognition.
  • Mentors who support growth along a purposeful career path.
  • Relocation assistance is not provided.

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