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Senior Sales Manager, BFSI Solutions
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Telesales Specialist, American Red Cross
Sell Red Cross training courses and retail products while assisting customers by phone. Process orders, resolve customer inquiries, and document cases in Salesforce.
विवरण
- Sell registrations for Red Cross community training classes to individuals and businesses with fewer than eight employees to train.
- Sell training products and supplies from the Red Cross Store to consumer and business customers.
- Assess customer needs and recommend suitable courses and products.
- Take inbound calls from customers interested in community training or Red Cross Store products.
- Consult with customers to identify their training and retail product needs.
- Process credit card payments and enter training and retail orders in sales systems.
- Record and update case details and required call information in Salesforce.
- Recommend complementary Red Cross Store products to customers.
- Process returns, exchanges, and cancellations under established policies and guidelines.
- Answer questions and address customer concerns about classes and products.
- Meet annual revenue targets of $325,000 for Training and $80,000 for Retail.
आवश्यकताएँ
- High school diploma or GED required; further education is a plus.
- At least one year of sales experience in a call center.
- Ability to manage multiple tasks across several systems.
- Consumer sales experience preferred.
- Ability to quickly evaluate customer needs or issues and review relevant information to find solutions.
- Professional written and verbal communication and interpersonal abilities.
- Intermediate computer skills.
- Experience using Microsoft Office and Salesforce or a comparable customer relationship management system.
- Attention to detail.
- Strong organization and work habits, with reliability and punctuality.
- Effective time management and multitasking skills.
- Ability to work in a fast-paced, changing environment.
- Strong sales and interpersonal skills, including active listening and empathy.
- Experience in customer service, sales, or influencing others.
लाभ
- Commission incentive plan, with monthly commission eligibility after completing the assessed training period.
- Potential eligibility for additional compensation, including bonus kickers, during specified performance periods.
- Medical, dental, and vision plans.
- Health spending and flexible spending accounts.
- Paid time off starting at 15 days per year, depending on role and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to a 6% employer match.
- Paid family leave.
- Employee assistance program.
- Short- and long-term disability coverage and insurance.
- Service awards and recognition.
- Mentors who support growth along a purposeful career path.
- Relocation assistance is not provided.
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