N5X is a Brazilian energy trading platform building a digital marketplace and exchange infrastructure for physical electricity contracts and related energy products. Founded in 2023 and backed by L4, a B3-linked investment fund, together with Nodal Brazil and the EEX Group, the company combines local market knowledge with international exchange expertise. Its technology includes trading products, APIs, and tools designed for energy-market participants, supporting more transparent and efficient transactions as Brazil’s liberalized energy market develops.
Senior Support Analyst, Service Desk — N5X, São Paulo Hybrid
Senior Support Analyst at N5X, a Brazilian energy trading platform. Responsible for identity, devices, access management, Service Desk operations, and corporate automation.
Description
- Administer Entra ID identities and access, including users, dynamic groups, applications, SSO, MFA, and authentication methods
- Manage Conditional Access, PIM, Access Reviews, and the full access lifecycle
- Integrate Entra ID with Active Directory through Entra Connect and with Google Workspace
- Manage Intune MDM/MAM and administer Windows, macOS, iOS/iPadOS, and Android devices
- Implement compliance and configuration policies, application deployment, patching, and endpoint hardening
- Provision corporate devices using Windows Autopilot, Apple Business Manager, and Android Enterprise
- Develop MAM policies for BYOD, data containerization, compliance actions, and selective wipe
- Govern corporate storage across Google Drive, OneDrive, and SharePoint Online
- Administer Google Workspace users, permissions, retention, security, and audit controls
- Deliver dedicated technical support to C-level executives and leadership during meetings and events
- Provide N2/N3 support by investigating and resolving complex technical incidents
- Oversee IT assets, inventory, Microsoft and Google licensing, and the mobile device fleet
- Resolve VPN, DNS, DHCP, Wi-Fi, firewall, and connectivity problems
- Design and improve Service Desk and support processes
- Produce technical documentation, runbooks, and standard operating procedures
- Automate operational routines with PowerShell and Microsoft Graph
- Support and advise junior team members on technical issues
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline
- Production experience administering Entra ID, including large-scale Conditional Access and MFA
- Hands-on experience with Intune for Windows and macOS, plus iOS and Android device management using Apple Business Manager and Android Enterprise
- Experience governing permissions and external sharing in Google Drive, SharePoint Online, and OneDrive
- Experience designing and operating access approval, review, and revocation workflows
- Experience delivering N2/N3 technical support and operating Service Desk functions
- Experience improving support processes, managing IT assets, and automating tasks with PowerShell and Microsoft Graph
- Sound technical judgment based on cost, risk, and operational impact
- Working knowledge of TCP/IP, DNS, and DHCP, with experience troubleshooting infrastructure and connectivity
- Experience with Agile methods and tools such as Jira and Miro
- Familiarity with ITSM and monitoring tools
- Strength in technical documentation and process organization
- Strong written and verbal communication
- Fluency in Portuguese and English
- End-to-end ownership of the work environment, including proactive failure prevention and autonomous issue resolution
- Risk- and impact-based decision-making
- A governance-oriented approach
- Effective cross-functional collaboration
- Clear communication
- Commitment to continuous improvement
- Familiarity with financial services and/or energy markets
Benefits
- Annual bonus of up to two monthly salaries
- Hybrid schedule with three office days per week
- Meal allowance of BRL 43.68 per business day
- Monthly food allowance of BRL 832.00
- Transportation allowance or Mobility Assistance covering round-trip travel on office days without payroll deduction
- SulAmérica health plan with co-pay for the employee and eligible dependents, including children and spouse
- Wellhub membership through SulAmérica
- MetLife life insurance
- Childcare reimbursement of up to 40% of standard salary for children up to 24 months and 35% for children aged 24 to 71 months
- Financial assistance equal to 50% of standard salary for employees with children with disabilities
- Paid birthday day off