LogoFresh Jobs Ahead
Tekmetric
Tekmetric
51 – 200 Employees
AutomotiveB2B
Tekmetric provides automotive management software for auto repair shops. Its platform brings together customer records, appointment scheduling, digital vehicle inspections, photo uploads, repair orders, labor guides, inventory and parts tracking, and job workflow management. Shops can configure labor rates and fees, communicate with customers by text and email, and use profitability data to support more efficient day-to-day operations.
LinkedIn
Company Jobs

Senior Product Operations Manager - Remote, United States

Lead product metrics, statistical modeling, and dashboard development for Tekmetric’s cloud-based automotive repair software. Use customer, revenue, retention, and engagement insights to guide product priorities and business decisions.

USUnited StatesRemoteFull-timeSeniorEnglish RequiredProduct Operations
Amazon RedshiftSQL

Description

  • Collaborate with product leaders to shape and advance Tekmetric’s product metrics program
  • Create and maintain a multivariable outcome model covering retention, revenue, customer health, and engagement
  • Use regression, correlation analysis, and predictive modeling to test and refine metric definitions
  • Establish metrics frameworks, taxonomies, and reporting standards
  • Analyze customer behavior, product usage, friction points, and revenue opportunities in depth
  • Provide recommendations that support prioritization, roadmap planning, and OKR development
  • Turn analytical findings into clear narratives for executive reviews, board presentations, and product planning
  • Own the analytical work backlog and follow through with stakeholders on outcomes
  • Create dashboards, templates, and toolkits that enable self-service analysis
  • Teach stakeholders how to interpret and apply product data
  • Bring consistency to reporting across product teams
  • Work with Engineering and Data teams on event tracking, taxonomy, and data governance
  • Maintain high standards for data accuracy, completeness, and consistency
  • Build and manage metrics, dashboards, and self-service data models in Looker, Pendo, Mixpanel, and Redshift

Requirements

  • At least 5–8 years of experience in Product Operations, Product Analytics, Business Intelligence, or a related field
  • Working knowledge of statistical techniques such as regression, correlation, and predictive modeling
  • Experience supporting analytics or product metrics programs
  • Demonstrated ability to turn complex data into recommendations that influence product and business decisions
  • Experience with SaaS or platform products is strongly preferred
  • Advanced SQL skills
  • Proficiency with modern BI and analytics platforms; Looker experience is preferred
  • Ability to use AI tools to synthesize, analyze, and scale analytical work
  • Ability to identify stakeholders, manage an independent workload, and communicate data implications clearly
  • Strong organization and process discipline
  • Ability to build alignment across functions
  • Strategic perspective combined with comfort operating at both detailed and high levels

Benefits

  • Hybrid and remote work options depending on proximity to office hubs
  • Company-supported travel to team and company-wide offsites several times each year, with attendance expected
  • Competitive base pay
  • Generous paid time off
  • Paid maternity, parental bonding, and medical leave
  • Medical, dental, vision, and prescription coverage
  • Employee-only plans cover all premiums, with half of family-plan costs covered
  • Free confidential counseling through BetterHelp
  • 401(k) plan with a full employer match on contributions up to 6%
  • Flexible Spending Accounts and Health Savings Accounts
  • Life and Accidental Death & Dismemberment insurance
  • Monthly allowance of up to $60 for fitness, mental health, or other wellness expenses
  • $300 home-office setup bonus after one year of employment
  • Continuing-education support
  • Office activities and team events

Related Jobs