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State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
Senior Process Re-engineering Manager, Technology and AI Operating Model, Krakow
State Street is seeking a Vice President to lead process re-engineering and AI-enabled operating model transformation in Krakow. The role focuses on improving efficiency, service delivery, adoption, and client outcomes.
Description
- Lead process re-engineering and operating model improvement initiatives within large-scale transformation programs
- Convert strategic objectives into delivery plans using agentic AI, automation, data, and digital capabilities
- Identify inefficiencies, risks, and optimization opportunities across end-to-end processes
- Deliver measurable gains in productivity, cost efficiency, and service quality
- Manage delivery risks, dependencies, and stakeholder expectations
- Help design and implement target operating models, including processes, roles, responsibilities, and workflows
- Maintain current-state and future-state documentation covering process flows, handoffs, controls, and human-technology interactions
- Partner with Product Owners and cross-functional Business, Risk, and Technology stakeholders
- Help prioritize high-value transformation and AI-enabled use cases
- Support process-change implementation, adoption, change management, communications, training, and rollout
- Track adoption and performance metrics and monitor realized benefits
- Perform end-to-end process assessments and qualitative and quantitative analysis
- Create process documentation, scorecards, and KPIs
- Support the integration of automation and AI capabilities into operational processes
- Evaluate how technology and AI affect workflows, roles, and operating structures
- Maintain alignment with governance, risk, and control requirements
- Identify opportunities to simplify and redesign processes instead of automating existing inefficiencies
Requirements
- At least 7–10 years of experience in process design and/or operating model transformation within a complex global organization
- Experience collaborating with cross-functional stakeholders in agile or product-centric environments
- Proven delivery experience across process improvement, automation, or digital transformation initiatives
- Strong knowledge of operating model design, process optimization, and continuous improvement methods such as Lean, Six Sigma, and BPMN
- Ability to perform qualitative and quantitative analysis of operational process data
- Experience with performance measurement and developing business insights
- Exposure to technology- or AI-enabled transformation initiatives is preferred
- Strong communication and stakeholder management skills, including the ability to influence without direct authority
Benefits
- Permanent employment contract from the first day
- Extra leave, including a birthday day off and additional days for third- and fifth-year anniversaries
- Gold medical coverage for employees and their partners and children
- Premium life insurance and private pension plan
- Soft-skills training, technical workshops, language courses, and development programs
- Volunteer opportunities through company initiatives, employee networks, or organizations of your choice
- A range of employee well-being programs
- Additional benefits may vary according to role seniority
- Discretionary annual awards based on performance
- Inclusive opportunities for professional development
- Flexible support for work-life balance
- Paid volunteer days
- Active employee networks
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