Capital.com
Capital.com
Capital.com is a fintech company that develops an accessible digital trading platform and app for users across Europe and other markets. Its offering combines trading tools with a smart news feed, financial content, and educational resources designed to help users engage with financial markets more confidently. The platform is available in 23 languages, and Capital.com operates under oversight from financial regulators including the UK Financial Conduct Authority and the Australian Securities and Investments Commission.

Senior CRM Marketing Manager, Capital.com – Warsaw Hybrid

Lead CRM strategy, lifecycle campaigns, segmentation, and optimisation for Capital.com’s global digital trading platform. Drive client engagement and revenue across international markets.

Description

  • Shape and manage Capital.com’s CRM approach to strengthen client engagement and revenue across markets
  • Set CRM channel strategy covering audiences, cadence, sequencing, and contact policies
  • Coordinate the integrated CRM campaign calendar and resolve competing priorities
  • Lead market-specific, educational, and automated campaigns focused on engagement and revenue
  • Develop lifecycle segmentation, personalisation, and experimentation strategies
  • Convert local-market priorities into practical CRM plans
  • Measure campaign performance, produce reporting, and lead optimisation efforts
  • Work with CRM Operations and MarTech on delivery, tooling, and data needs

Requirements

  • Substantial CRM or lifecycle marketing experience within a complex, multi-market organisation
  • A track record of generating measurable gains in engagement, revenue, or client value
  • Advanced knowledge of segmentation, personalisation, automation, and experimentation
  • Strong analytical ability and campaign performance expertise
  • Excellent stakeholder management, organisation, and prioritisation skills
  • Hands-on experience with CRM platforms, customer data, marketing technology, and AI-supported campaign automation
  • Experience in financial services or another regulated industry is preferred

Benefits

  • Competitive salary
  • Work-life harmony
  • Generous annual leave
  • Employee referral programme with rewards
  • Medical insurance
  • Pension plans
  • Benefits and perks tailored to the location
  • An additional 30 days to work remotely from anywhere in the world, subject to restrictions
  • Two extra paid volunteer days each year

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