Sun Life is a global financial services company headquartered in Toronto, Canada. Founded in 1865, it provides insurance, investment, financial advice, wealth, health, and asset management solutions for individuals, businesses, and institutions. Sun Life operates across North America, Asia, and Europe, combining financial services with health-focused offerings while emphasizing sustainability, diversity and inclusion, and community impact. Its broad business supports teams working across finance, healthcare, consulting, and related services.
Senior Consultant, Employee Relations Process Improvement
Lead process redesign, governance, and change initiatives for Sun Life’s global Employee Relations teams. The role includes stakeholder workshops and supporting adoption across a 14-month contract.
Description
- Support Enterprise Employee Relations process improvement and transformation initiatives during a 14-month contract.
- Redesign core Employee Relations processes to improve consistency, efficiency, governance, and stakeholder experience.
- Assess current ER processes and identify opportunities to improve them.
- Support technology and case management system enhancements through process expertise.
- Simplify ER workflows, handoffs, and stakeholder experiences.
- Create process guidance, workflows, playbooks, job aids, and toolkits.
- Develop templates, precedents, checklists, and other ER documentation.
- Set up a process for ongoing feedback and continuous improvement.
- Lead structured change initiatives from discovery and design through pilots, rollout, and adoption.
- Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders.
- Prepare communications, stakeholder engagement plans, training, and enablement materials.
- Monitor and report progress, risks, issues, and implementation challenges to ER leadership, escalating as needed.
- Build support for change and embed new ways of working across ER teams and stakeholders.
Requirements
- University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or a related field.
- At least five years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation.
- Experience leading process improvement, operating model redesign, or transformation initiatives, ideally in HR.
- Experience creating and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or similar resources for consistent execution.
- Strong project and program management, stakeholder management, facilitation, and written communication skills.
- Ability to work through ambiguity and competing priorities in a complex environment.
- Curiosity, a commitment to continuous learning, and a practical approach to solving problems and improving work.
- Experience in Employee Relations, HR Operations, or a related HR centre of expertise.
- Formal training or experience in change management or process improvement methods is an asset.
Benefits
- Opportunities to pursue varied career paths and build a broad professional network.
- Flexible benefits available from the start of employment to support you and your family.
- An inclusive and respectful work environment.
- Employee well-being support and a positive workplace culture.
- Hybrid flexibility to work from the office and virtually, based on business, client, and employee needs.